Bhaskar Dhar Email & Phone Number

Singapore

• Manage day-to-day BAU Level 2 production support for Investment Banking Services, driving and collaborating with clients and other internal and external IT counterparts.
• Setup 8-member strong hybrid support team in India with permanent and vendor staffs to provide essential service during APAC & EMEA hours for 500+ business operations stakeholders.
• Service Matter Expert in confirmations and settlement systems, predominantly looking after OTC derivatives, equities products along with support to Asset Servicing applications.
• Drive Incident Management calls for high impacting incidents including assessment of MAS65 regulatory compliance. Update key business management with timely notifications on progress of incidents.
• Accountability of Problem management and eventual remediation, resulting in reduction in system outages.
• As part of Change Management, active participation in Change Advisory Board for pre-deployment changes and reviews. Coordinate with relevant teams to ensure business readiness post changes.

Zhejiang, China

Hands on technical lead and mentor for one of the largest euro investment bank level 2 support projects to perform straight through processing of futures and options. The product deals with around 250K trades on daily basis for EMEA, AMER and APAC exchanges. There are over 60 applications under surveillance and more than 100 up and down stream interfacing.

Shandong, China

Developed in-house applications for online examination and Management Information System projects as joint venture between Weifang Science and Technology college and Digitron Software Institute. Apart from database design, I had coordinated the project as Business Analyst and liaise with the client and project manager to deliver system requirement and.

Maharashtra, India

Joined as techno-functional consultant for Ramco e-Apps and single-handedly implemented ERP solutions for human resource and payroll modules for multiple clients ranging from hotel industries, retail shopping and IT consulting firms on multi-server platforms. Also had provided support for the same applications during warranty period.