Assistant Vice President
Current• Manage day-to-day BAU Level 2 production support for Investment Banking Services, driving and collaborating with clients and other internal and external IT counterparts. • Setup 8-member strong hybrid support team in India with permanent and vendor staffs to provide essential service during APAC & EMEA hours for 500+ business operations stakeholders. • Service Matter Expert in confirmations and settlement systems, predominantly looking after OTC derivatives, equities products along with support to Asset Servicing applications.• Drive Incident Management calls for high impacting incidents including assessment of MAS65 regulatory compliance. Update key business management with timely notifications on progress of incidents. • Accountability of Problem management and eventual remediation, resulting in reduction in system outages. • As part of Change Management, active participation in Change Advisory Board for pre-deployment changes and reviews. Coordinate with relevant teams to ensure business readiness post changes.• Engage with internal and external auditors and facilitate audit requirement to fully comply with risk and regulatory controls. • Significant amount of relationship management involving Front, Middle, and Back Office business users and management. • Risk assessment and improve stability during application migration and remediation of End-Of-Life.• Disaster Recovery Planning and testing of all related IT services on a yearly basis in compliance with the statutory requirements.• Elimination of 15% manual tasks and repetitive incidents. Shift to an engineering culture from traditional operator model and leverage automation tooling & scripting to achieve goals.• Proficient in using AppDynamics as an application performance and monitoring tool. Instrumentation and debugging of application and machine agents.• Developed, carried out and presented technical guidance and training in application software and operational methods.
