• Driving and Executing end to end project management– includes scope, project planning, delivery, reviewing client interaction, trouble shooting, Quality, Resourcing, project operational parameters and people management.• Experience in driving operational excellence and managing service delivery projects with a proven record of accomplishment with Application services, infrastructure services support skills using ITIL processes.• Planning and ensuring project success by project toll gates, milestone reviews, SLA adherence tracking and accuracy of deliverables• Acquire, Transition and manage various global projects, initiatives and business analytics• Ensure successful deployment and transitioning of projects which involves Process mapping, Pilot-to-scale planning, UAT, readiness, IT/Tool readiness, Business Continuity Planning, Risk Mitigation plans and Baseline Operations Impact Scoping etc.• Ensuring a high-quality customer experience, elevating customer satisfaction, while adhering to the SLAs and work processes and thus managing cost-effective operations.• Monitoring overall functioning of processes, identifying improvement areas, and implementing adequate measures to maximize customer satisfaction level.• Proficient in successfully running Six Sigma, Lean, ITIL, ISO & COPC initiatives. • Providing consulting services focused on internal controls, Sarbanes-Oxley, internal audit, and risk management, leading simultaneous reviews of financial, operational, and compliance processes across a wide array of business areas.• Leading and developing process excellence culture at all levels. • Assist the Project Manager to ensure defects raised from Work Product Reviews and identified Project QA Audit Non-Conformances are tracked to closure, take part in Org initiative wrt CMMi and ISO certifications.
Listed skills include Project Management, Six Sigma, Quality Assurance, Change Management, and 14 others.
