Bhaskar Gowda Email & Phone Number

Bangalore Urban, Karnataka, India

Working as a Sr PMO manager and working with Account delivery head, Transition Director and Transition Manager to complete Transition. ▪ Focusing and tracking end to end transition activity with internal and external stake holders. ▪ Preparing action tracker for technical team and BAU team for completion of priority rick and issues mitigation plan. ▪ Preparing Microsoft Project Plan (MPP) as per project SOW and customer agreement plan on page. ▪ Working with Quality assurance team to ensure all task completed within timeline andcustomer committed timeline. ▪ Tracking and helping onboarding resources to fulfil requirement on time and assigning mandatory training / assignment to technical team. ▪ Tracking daily update from internal and external team for open Risk/Issues/Action tracker(RAID Logs). ▪ Preparing risk register sheet for open action items and issues to highlight internal governance team with mitigation plan with the help on Transition director, transition manager and technical transition team. ▪ Focusing on 100% complete end to end transition along with customer satisfaction.

Bengaluru, Karnataka, India

Responsible for end to end project phases in leading the execution of assigned projects. by managing activities like scope, financials, resourcing, timelines and tollgates, risk & compliance, reporting and presenting • Monitoring and reporting from initial request through demand management for approved concepts of program/project delivery as per the organization guidelines• Drive the implementation and embedding of process, methods and best practice into service delivery activities for the function, including project management, financial management, resource management, etc.• Conduct program/project health checks of the program/project delivery including artifacts, gate reviews, monitoring delivery to scope, time and cost• Implementing improvement opportunities of the programs/projects by Identifying the quality of service delivery based on monitoring and reporting activities like artifact, gate reviews, and monitoring for delivery to scope, time and cost• Producing dashboard reports at the SLA, function, portfolio and sub-portfolio levels to show demand requests, budget v actual v projected spend, program/project delivery• Analysis of program/project data to produce management information and identify and deliver continual improvement

Bengaluru Area, India

• Develop and execute activities related to end-to-end project management, including project plans and estimates, scoping and requirements through implementation and deployment. Proactively monitor, manage and report on execution of deliverables.• Executing business operation functions, program and project excellence, Governance, Risk Management, Transition Framework Scorecards, Resource Tracking/Onboarding, DE Audit & Compliance etc. needed in the Project Management Office• Provide executive visibility to project, program, portfolio and functional level status, issues, risks, costs, etc• Drive the implementation and embedding of process, methods and best practice into service delivery activities for the function, including project management, financial management, resource management, etc.• Conducting program/project health checks to help assure program/project delivery including for example artifact, gate reviews, and monitoring for delivery to scope, time and cost• Implementation of the overall Process Quality using Lean and six sigma tools for infrastructure services processes • Implement project reviews and quality assurance to ensure successful execution of goals and stakeholder satisfaction.• Working with Process Owners on continual service improvement opportunities• Managing metrics; provide regular reporting on the state of the overall process both for internal ITSM and external partner consumption.• Initiate, manage and drive Six Sigma lean initiatives to achieve specific results and objectives that pertain to increasing operational efficiencies and process standardizations.• Providing operational support across IT projects & driving governance at all levels. • Identifying opportunities of improvement in operations and quality deliverables and executing Service improvement projects (SIPs) as per plan. • Ensuring proper governance and execution model for all kinds of SIPs (Six Sigma, Automation, and Fast Track Projects).

Bengaluru Area, India

• Implementation of the overall Process Quality using Lean and six sigma tools for Enterprise Support Information Management.• Lead and train Lean and Six sigma methodologies.• Identifying and Implementing Lean project across the verticals.• Quantifying saving and reporting. • Helping Operations to set their annual Target and Target conditions to drive faster reporting, Quality & Productivity. • Driving target and target conditions to achieve Tangible and Intangible benefits.• Driving Ideas harvesting scheme to improve Total Employee Involvement – A culture of continuous improvement driven by everyone• Managing Process audit team by conducting periodic audits and help operations to close the gaps within the given time frame.• Handling Internal audit team of Master Data Management to ensure compliance with the Sarbanes - Oxley Act of 2002. • Managing internal controls, Sarbanes-Oxley Audit, internal audit, and risk management, leading simultaneous reviews of operational, and compliance processes.

Bengaluru Area, India

• Responsible for overall Global Sourcing Quality and Process Management including the establishment of quality frameworks, processes, procedures, techniques and tools• Partnering with the Delivery Team to understand the portfolio, business strategy, prioritization, etc. to facilitate quality service delivery. • Execute multiple projects profitably meeting project schedule, quality, optimal resource utilization & effort in alignment with organizational objective. • Work on Quality and Operations Management to establish Program Governance Processes, Quality Assessments, Reviews and Checkpoints/Audits that are necessary to ensure successful delivery to our internal and external customers.• Set expectations with the UGS Center leadership in order to drive, execute and comply with the UGS Quality & Process Management Framework, Processes, Procedures, Tools and Techniques along with their associated activities and tasks.• Initiate, manage and drive Six Sigma lean initiatives to achieve specific results and objectives that pertain to increasing operational efficiencies and process standardizations.• Establishment of Standardized Quality Measurement & Management Processes/Procedures –Work with the Sr.Mgmt to define, design, implementation/deployment • Management of the Entire Quality Lifecycle – Oversee the Quality Management activities being performed by self on an engagement by engagement basis • Solution, Sizing & Estimation Quality Assessment – Ensure and perform Solution, Sizing & Estimation quality assessments during Final SOW Preparation and Due Diligence in conjunction with the Senior Transition Managers & Implementation Managers. • Transition Readiness & Quality Assessments – Ensure and perform Transition Readiness and Quality assessments periodically • Transformation - Perform Transformation Quality assessments periodically during transformation projects along with the Senior Transformation Managers

Bangalore

• Development & Deployment Process management framework – OpEx (DFSS Projects) Framework of 7 different practices deployed across processes in different verticals of Business (AFS, AHRS & ACCS)• Facilitated the Transition team in developing and deploying framework during transition of business • Stabilize the processes with 30, 60 & 90 day plan post go-live by deploying the framework• Support the Existing processes in developing and deploying of framework• Facilitated the Operation team in defining 3x3 metrics• Baseline projects across HR & Financial services• Identify the VA & NVA activity. Reduction of NVA activity, thus resulting in utilization improvement• Increased team productivity & utilization• Facilitated entire recruitment service line across different clients in AHRS by defining 3x3• Suggested a Factory model to manage their daily process work flow & metrics• Designed the Factory model for a client in recruitment service line

Bangalore

• Design and Implement/ Improve the Quality Management Framework for various Clients (Using Six Sigma Tools and Methodology)• Successfully Implemented Black belt projects and Improving CSAT improving TAT. • Running Six Sigma Black Belt projects and find out the solution for the proactive and reactive problems.• Enable Managers and Quality Teams to Achieve Desired Performance Levels through effective Coaching and Feedback.• Identifying the right Service improvement plans for the projects.• Leading effort to maintain continuous product / Service quality by implementing process controls, data analysis and measurement.• Enable Quality Professionals on various Data Analysis Tools and Techniques.• Responsible for creating the formats and updating the cross-functional analysis reports within the Quality team.

Bangalore

Implementing ISO and COPC.Training Supervisors on ISO and COPC.Generating all documents related to ISO and COPC. Conducting internal Audits and initiating action plans. Defining process and reviewing the same periodically.Training new Quality executives.

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Education record

Education record