1.Customer Satisfaction through after sales service.2.Handling warranty returned batteries and reduce response time for warranty returned battery to process.3.Customer awareness about maintenance of batteries through service camps.4.Product feedback through cut open analysis.5.Training of service technicians and Bat mobile technicians.6.Restricting environment pollution in Service stations7.Implementation of various projects8.Managing off role associates assigned for the given territory.

1.Customer Satisfaction through after sales service.2.Handling warranty returned batteries and reduce response time for warranty returned battery to process.3.Customer awareness about maintenance of batteries through service camps.4.Product feedback through cut open analysis.5.Training of service technicians and Bat mobile technicians.6.Restricting environment pollution in Service stations7.Implementation of various projects8.Managing off role associates assigned for the given territory.

1. Handling the total warranty procedure at distribution level as per TAT.2. looking after all the escalated customers complaints via emails and social media platforms. 3. Closing the CRM calls as per TAT for Kolkata Branch . 4. warranty adjudication and replenishment of the franchisee warranty stock .5. Arrange service campaigns and BTL activities at OEM and dealer levels for better customer satisfaction , and discuss battery maintenance tips.5. OEM and retailers visit to understand the customer support for better business .