Seasoned professional with more than 20 years of experience in digital transformation in outsourcing industry of US Healthcare payer and pharmacovigilance • Responsible for driving digital transformation initiatives across pharmacovigilance business• Respond to RFP & help to develop solutions for new client innovation requests. Present during bid defense elements pertaining to innovation & transformation • Effectively communicate via presentation, tool demo’s the Transformation’s functional charter• Establish and maintain relationships with the customers, account team and third party suppliers/vendors as applicable• Lead governance on project tracking, action plan for identified risks, issues and gaps of project• Drive governance on key transformation projects, implement process improvements and quality initiatives for desired performance levels and resolving performance bottlenecks• Collaborate with technology vendors to build complex solutions involving AI/ML/NLP

18+ years of experience in Business Process and Strategy in US Healthcare industry*My vision is to profitably satisfying clients and customers*Conducting Lean Six Sigma Kaizen Improvement Events to identify business pain areas and provide solution*Automation program management to achieve cost saving and improve quality*Sound Healthcare knowledge of products and services supported by relevant Federal, State and Company regulations*Implemented End to End Business Transformation Deals (Integrated BPO and ITO)*Strengths include excellent communication skills, leadership skills, self-motivating with the ability to motivate others, capable of working under pressure, work independently as well as with a team with effective interpersonal skills

Successfully handed 4 clients with good understanding of wider objectives of the program On-time migration of 2 projects

• Worked on BPaaS engagement to provide end to end solution to the client services including platform solution, supporting infrastructure, automation.• Responsible for performing process assessment, identifying opportunities of improvement, design future state solutions, quantify solution benefits, and take client approval for proposed solution.• Create Best-In-Class solution with detailed functionalities and depict them in process map.• Work on the transition and transformation by performing due diligence of current process • Compare the project plan against SOW and Critical deliverable to see if all are fulfilled

• Manage and sustain current contract revenue with no leakage and no penalty• Maintain Customer Profitability ratio as per Organization targets• Continuous and demonstrable improvement of productivity resulting in increased cost effectiveness and value. Able to evidence these savings across relevant customer base• Ensures and monitors that processes are in place through reviews to ensure we are proactively providing consistent service quality levels. • Ensures resources, capabilities and capacity to meet both existing and new business demand

Worked as Manager Operations for 2 years in US Healthcare process. Good exposure to Facets and QNXT applications. Handled end to end RCM of healthcare process from configuration of adjudication system and manual adjudication guidelines. Also worked with enrollment, billing, provider maintenance process.