Bhaskaran T Email & Phone Number

Chennai, Tamil Nadu, India

Chennai Area, India

Bangalore

Headed the 184 key hotel which is also south India's first luxury hotel and the largest convention hotel in Bengaluru.During my tenure I was able to realize a growth of 90% in hotel revenues by targeted sales efforts and positioning. Realized a growth of 599% in profits over last 5 years by increasing operational efficiencies.The Lalit Ashok Bangalore during my Tenure achieved the highest TREVPAR among the other hotels of the group.Achieved a score of 89% in Mystery Audit done by World Hotels. Highest in the group.Positioned The Lalit Ashok Bangalore as the number one hotel for all conventions in Bangalore.Selected as one of the Top 10 Most Influential General Manager's of Bangalore by coveted Hotelier Today Magazine. (URL: http://hoteliertoday.com/hotelier-todays-top-10-most-influential-general-managers-in-bengaluru-2018-19/?i=1)

Udaipur Area, India

Direct responsibility of the turnaround of The Lalit Laxmi Vilas Palace Udaipur, a 100 year old palace hotel, which was an underperforming unit in a span of one year. Recorded a 200% growth in overall revenues in two years. The successes in revenues were translated to Guest Satisfaction levels. The Palace consistently achieved a GSTS score of over 90% resulting in Tripadvisor ranking jumping to 17 from 58.

Played a leading role in project management from day one under the guidance of General Manager. Took over the Project Management Team when the hotel was open with 90 Rooms and opened another 125 Rooms in record time to ensure the project is completed as per the deadline. Personally managed the complete projects take over and all associated snagging. Liaised with various government agencies for necessary permits, licenses and clearance. Defined and user tested all operating standards for the hotel, especially Front Office, Housekeeping and Spa.Played a lead role in establishing Housekeeping department in the absence of Executive House Keeper.In a short span of time (3 Months) Hyatt Regency Pune was the No. 1 Hotel in Maritz Survey (Guest Satisfaction Survey) amongst all Hyatt Hotels Worldwide. Topped IQ Audit (Consumer Audit) with 91% scores for Rooms. This is the first in the history of Hyatt Hotels. Topped Gold Passport Enrollment for 5 months successively amongst all hotels in Hyatt South West Asia. Established a near paperless front office operating system. This was the result of fresh and innovative thinking.

Managed a smooth and effortless transition form “InterContinental The Grand” to “InterContinental The Lalit”.Responsible to identify operational flaws and lead various process improvement teams (Total Quality Management).“Quality and Continuous Improvement” Leader for the Unit.Successfully developed Brand Standards for The Lalit which was later adapted to all operating hotels.Worked very close with the frontline team to ensure a very high rank in Guest Satisfaction Tracking System. From existing GSTS score of 68 the hotel scored 91% in 5 months.Re configured the room inventory and Introduced a New Exclusive and High Standard category called the “Grand Club”. Endeavour is to replicate the same in all sister hotels.Effectively established and operated a full fledged Butler Service for Grand Club Rooms there by affecting additional revenue of 3500 Rs per rooms sold.

Project management and Pre Opening of first Novotel in India and the only custom built Convention Centre in India in record time. (15 months from Ground BreakingDefined and user tested all operating standards for the hotel, especially Front Office, Housekeeping and Fire, Life and Safety.Established the House keeping department in the absence of Executive House Keeper.Recruited, trained and successfully operated a team of freshers. This gave the flexibility of molding the team the Accor way and also a fresh look to the department. Key player in the pre opening of Novotel HyderabadPlayed a leading role in project management from day one under the guidance of General Manager and Executive Assistant Manager.

Hired to effectively manage the transition from Viceroy Hotel & Convention Center to Marriot HyderabadCoordinated with the projects team and successfully did the transition. Scheduled inventory transfers from Operations to Projects and Takeover from Projects to Operations. Selected and sourced all FF&E, Operating Systems and Equipments for Marriott Hyderabad.

Selected for the coveted position of AFOM (Independent Charge) of India’s highest ARR and Rev Par grossing hotel, from among peers and seniors. Under direct supervision, grew the GDS productivity from 18% to 28% at an ARR of 16000 Rs. And also grossed the highest Average rate of 14700 for the year.

Diploma In Hotel Management, Catering Technology And Applied Nutrition

Hotel Management, Catering Technology and Nutrition

Bachelor Of Commerce (Bcom), Accounting And Business/Management

Bachelor of Commerce