EqualizeRCM provides outsourced Revenue Cycle Management (RCM) services to Hospitals, independent clinics, Dental offices etc in the United States, leveraging 1,300+ offshore and 200+ onshore associates. Responsible for all aspects of the offshore operations including offshore P&L, Capacity Planning, Talent Acquisition & Retention, Delivery Excellence, employee development .etc. Key responsiblity includes strategic direction for offshore operations, Capcity Planning and Building,deivsing strategies to scale using People, Process and Technology.

Performance-Based agency serving brands worldwide. We measure ourselves by revenue generated for the client, not metrics like rankings.

Fifty5plus is a Health and Wellness focused online Marketplace catering to the needs of people above the age of 55 years. The platform carries products and services to make it easier for this group to learn and acquire health, wellness and living aids. With over 1,000 products from 25 categories from across 15 vendors, the platform is attempting to redefine age.

Theorem is a pioneer in online media operations serving hundreds of clients, large media advertisers/publishers including Fortune 500 across from Australia to the US in Ad creatives, ad trafficking & yield optimization, email campaign design and execution, search optimization, Social Media Marketing and big Data Analytics and outsourced software product/tool development for media companies. As a senior member of the executive team and reporting to the CEO, I am responsible for and contribute to:- Head India Operations consisting of 1,200+ team, all client deliveries, IT, HR, Facilities and Transportation and other support groups across our Mysore campus and Bangalore office- APAC (including India) sales and organic account growth - Position the delivery group for next phase of growth through improved operational efficiencies, processes and tools- Future corporate business strategy and roadmap definition with executive sponsorship

Product Development, NPI, Product Strategy/Roadmap, Collateral development, Web and Mobile Enterprise/Consumer application.

Business/Solutions Development:• Lead technical and business solution proposal development• Conducted complex engagements in strategic process improvements, cost/benefit analysis, technology direction, M&A due-diligence • Managed new custom product development and QA from requirements through Beta testing and deployment• Acquired new customers and expanded scope of engagement with existing customers• Identified “game changing” differentiators and developed new service offerings across PDLC (including processes, tools and skills rationalization)• Developed complex pricing strategies and financial modelsPost Customer Acquisition & Management:• Developed and executed customer on-board strategy• Established metrics and managed deal performance scorecard to evaluate accomplishment of stated objectives such as Productivity, Quality, ROI, Efficiency etc.• Developed and managed operational, integration, engagement and transition plans and risks

• Planned and executed a multi-prong approach &achieved significant improvements in CSAT, release/quality predictability, product quality and cross-functional processes• Managed multi-million dollar on/off-shore budget with 40+ team members (75% off-shore)• Achieved significant improvements in overall team’s productivity through sustainable process and infrastructure improvements• Introduced innovative practices to reduce release cycle times• Proposed and implemented conversion of PS customizations into configurable features resulting in savings and additional revenues • Spearheaded initiative to identify and rectify performance bottlenecks • Planned, managed and executed post-merger consolidation of multi-shore engineering teams• Managed technical/business relationships with Microsoft, SAP and Symphony Services (outsourced off-shore provider); Executive sponsor for key accounts • Managed and achieved ‘Powered by Netweaver’ certification within budget and schedule

• Established and managed this new group & generated first year revenue that exceeded first year target by 25%; 80+ members in a multi-shore matrix organization• Established processes, service offerings, pricing strategies and staffing models• Engaged with the sales team in customer segmentation, positioning, developing sales messages and managing service offerings• Supervised planning, scheduling and delivery of engagements• Negotiated, reviewed and approved SLAs and service contracts (SOW)• Critical member of the deal pursuit team to close multi-million dollar strategic partnership with Dessault Systems of France, a PLM solution provider • Successfully managed development and implementation of multi-million dollar sourcing solution for Delphi Corporation (a GM company) through 40-member multi-shore teamsOther positions held at i2 Technologies:Dev Manager, Strategic Sourcing and Contract Management Solutions (2000 - 2003)Manager, QA and Technical Pubs (1998 - 2000)

Deutsche Software (India) was software operations of Deutsche Bank AG. The products I led includes Electronic Banking and Credit Automation and Management System. I also spent significant amounts of time in Singapore and other South East-Asian countries assisting with customer implementations and strategic development.

Provided Technical Support to developers on Gupta's 4GL SQL Windows and related products.

Faculty