Bhaskar Lumbhani Email & Phone Number

Melbourne, Vic, Au

Melbourne, Victoria, Australia

 Analyze current business practices and processes, identifyingimprovement and transformation opportunities to improve customerservice, reduce operating costs, speed of implementation, eliminationof waste Collaborate with stakeholders (IT, Marketing, Product) on deliveringvalue to our customers, being seen as a subject matter expert Recommend and develop system improvements, articulating thecommercial benefits to the business and estimated time / effort / costof delivering the improvements Develop and maintain Business Requirements, Process Designdocument with all requirements being clearly and specificallydocumented and traceable through the Development Life Cycle Co-ordinate/Implement digital initiatives according to agreedtimeframes and business requirements Provide management status reporting, as agreed, against tasks orobjectives on a regular basis, highlighting exceptions, risks and / orissues Develop and provide communications strategies / plans, includingimplementation or release management documentation for end usergroups with the provision of training and assistance prior to and postimplementation Manage, raise, and assist in relation to incidents impact the teamsowned digital assets

Melbourne, Victoria, Australia

Stepped up to the plate as Acting Product Owner, bringing a strategic lens to insurance solutions. Led cross-functional teams in aligning development with customer needs and business objectives. Leveraged my analytical prowess and business acumen to drive product enhancements. Collaborated with stakeholders, ensuring a smooth sail in the dynamic world of insurance.

Melbourne, Victoria, Australia

 Producing forecasts and schedules for TAL Contact Centers that willensure the delivery of corporate goals including Average speed ofAnswer, Grade of Service (GOS). Complete the required level of analysis to ensure appropriate shrinkagerequirements are applied to forecasts. Completing the required level of analysis with the Acquisition (Sales andMarketing) teams to ensure all relevant data is factored into forecastsand schedules. Ongoing call arrival analysis will be required to ensure we are meetingGOS for all Inbound Teams The timely delivery of the Resource Planning reporting suite includingDaily Heads-Up reports, Supply and Demand Reports and ad-hocreporting requests by Management. Thorough analysis of Work Force Management, make ongoingproactive recommendations to the business with the aim of constantlyimproving key metrics. Thorough analysis of Work Force Management reports, make proactiverecommendations to the business stakeholders with the aim of meetingGrade of Service Targets Optimizing occupancy results across the TAL/ALSL Contact CentreBusiness

Melbourne, Australia

Technical Sales consultant in Harvey Norman in computers department.

Victoria, Australia

On site IT support

Rajkot Area, India

Managing all the SAP transaction of the sales and marketing department like customer order scheduling, production planning, Sales order, Invoice Making, CRM activity.

Rajkot Area, India

• Responsible for technical support of Quick Heal Antivirus Software.• Managing sales of Quick Heal Antivirus Software.

Masters Of Business Information And Management, Management Information Systems, General

Activities and Societies: International Student Union, the La Trobe Student Union Currently pursuing Masters of Business Information.

Mba, Marketing, Cpi - 7.5 / 10

Activities and Societies: Advertising Events, Management Evenets Completed Masters of Business Administration in Marketing Management.

B.E ( E.C.), Electronics & Communication, First Class

Activities and Societies: Robotics Competition, Paper Presentation Completed Engineering in Electronics & Communication in 2009