Bhaskar Srivastava Email & Phone Number

Mumbai, Mh, In

Mumbai, Maharashtra, In

Mumbai, Maharashtra, In

#Leading transformation initiatives for the Cards and Payments business, including the development and launch of new digital products and services#Collaborating with cross-functional teams to drive innovation and improve overall customer experience across the life cycle#Developing and implementing strategies to drive revenue growth, bring down costs and increase productivity for customer facing channels and backend shops#Overseeing the project management of new initiatives, regulatory asks and ensuring their successful implementation#Manage a team of 20 young, dynamic, and energetic Customer Experience Transformation executives.#Providing leadership and mentoring to team members to achieve business objectives#Contributing to the overall digital transformation agenda of Axis Bank

Mumbai , Maharashtra, In

#Develop and maintain digital flows/platforms to source loans and cards. key products being personal loans, credit cards- unsecured/secured, overdrafts, PLCC etc #Responsible for organically driving asset product cross-sell through Bank’s Desktop and Mobile Channels #Managed partnership digital journeys with top martkeplaces, ecoms and fintech players like Google, Mobikwik, Paisabazaar, Bankbazaar for sourcing of loans and credit cards#Liaison with different Assets product teams to build on the requirements for digitization of sourcing and disbursement processes#Responsible for a conceptualizing, scoping, designing, launching and maintaining an Online Portal to source asset Products - Personal Loans, Credit Cards, Home Loans, & Auto Loans for the Bank#Work along with leading IT companies, innovation strategy leaders and vendors to conceptualize, create and make live end to end online sourcing and disbursement platform #Working along with cross-functional teams to identify business requirements, design, develop, integrate, test and deploy the system #Manage customer experience across Tablet, Mobile and desktop– by making experience/flow seamless, lean and user friendly #Continually improve the flow and customer experience by working on customer feedback and by bringing in innovation within the product #Manage end to end product stabilization and go-live #Mange post production support and resolution process along with technology and Vendor

Mumbai , Maharashtra, In

#Engage business leaders to adopt quality as an enabler for business improvement#Identify, prioritises and facilitates improvements projects that consistently meet or exceed customer-defined specifications while maximizing certified financial benefit#Partner with Process Owners and Champions to drive results and assist in project identification/selection, assuring linkage between projects and business and customer priorities#Deliver significant operational improvement and financial benefit#Train and coach Business Managers, Process Owners, Champions, and project teams in the use of process improvement tools and methodology to ensure timely completion of projects with expected internal and external customer results#Create dashboard to monitor performance and improvements in key metrics#Act as change agent to instill continual improvement culture throughout the organization#Lead complex, high-visibility projects across multiple functions or businesses

#Leading team of online sales and marketing agent, content developers and web designers#Designing and running of online advertisement and marketing campaigns to attract traffic#Analyzing ROI for each campaign#Manage and execute the Pay-Per-Click process on various search engines#Negotiating and finalizing business deals with various gaming and mobile content providers to carry out affiliate marketing#Project management and execution, have set up a BPO unit for the firm and was involved in transitioning of the process back to India Office#Development and implementation of various operational processes, organizational policies and hierarchy#Defining and streamlining the work process of the team#Interacting and building relationship with oversees client#Organizational operations management, taking care of payments to the vendors#Employees performance management and handling the appraisal process#Handling organizational recruitment and retention

Worldwide, Oo

#Co-ordinate the process of Capturing, Storing and Sharing Knowledge across the various Consulting projects undertaken by the firm globally.#Assist consultants with their research request by performing research on firm’s internal and external database for information on Industry verticals and service areas.#Provide research support for proposal development#Research support for project initiation and delivery #Training team members and new hires#Managing shift and work allocation to team members in the shift#Generating various metrics and monthly reports for the Management#Interact with knowledge analysts and Global knowledge managers to gather intellectual capital and to maintain content for various industry and service verticals as and when required during project.#Assist with content contribution to the Knowledge Management system.

In

• Revenue Generation for the organization by promoting & selling various educational programs of the university through various channels in different states of the country.• Building and maintaining relationship with channel partners like educational institutions, book points, individual consultants & Banks.• Leading a team and ensuring smooth functioning and generating enrollments.• Making presentations at various institutions.• Managing events (seminars/counseling meets/information desks) in different areas for the existing and new programs offered by the institution.

Pgdba, Marketing/Marketing Management, General

B.Sc. (Honors), Zoology

10+2, Physics, Chemistry, Maths, Biology

Education record