Anuj Bhatia Email & Phone Number

• Responsible for delivering a portfolio of features related to driving customer interaction & click-through rates on Bell Canada’s website
• Leading an agile UX team responsible for supporting the digital customer journey through product and infrastructure enhancements
• Successfully launching new initiatives by coordinating with cross-functional and cross-organizational teams such as Leadership, Engineering, Marketing, and external vendors
• Promoting self-organization & adherence to SAFe agile practices among team members, demonstrated through organizing daily scrums, sprint planning & demos, and retrospective meetings

• Guided the architectural design and strategy for a Search solution, taking advantage of the latest technological trends while fulfilling IT Security requirements
• Collaborated with design teams to drive production of a system used to display customized content on Bell.ca, contributing to 800k+ impressions annually
• Led the investigation and transition of over 7000 web pages on Bell.ca into a secure format

• Developed features for a call-centre and field tech application, enabling Bell standardize customer experience
• Managed a revamp for an administration portal, used to update market and customer information
• Configured and maintained multiple development pipelines within Microsoft Release Manager, leading to cost savings as well as a reduction in human-error related issues during deployments

Guelph, Ontario

• Teaching Assistant for a 2nd year programming course (Systems Development and Integrations)
• Prepared and presented weekly lessons for lab sessions consisting of 30-40 students
• Supported additional students during office hours and reviewed assignments with them to further their understanding of software development principles

Toronto, Canada Area

• Developed an automated testing program to continually monitor a sub-system used by mobile gaming applications on Android and iOS
• Advanced my knowledge of Perl uses and the best use of data structures given a set of tasks
• Gained leadership skills by guiding a team towards completion of a large project ahead of schedule

Toronto, Canada Area

• Created a File Encryption and Transfer client for more secure sharing of data across departments
• Participated in team code reviews and component documentation, improving the ability to track development of applications

Kitchener, Canada Area

• Coded a Batch File Parser using Perl, giving the business the ability to capture test run performance metrics
• Created complex VBA scripts, allowing the ability for BI data collection and presentation
• Aided the creation of an employee hub as well as documenting its Specification Requirements

Toronto, Canada Area

• Developed a Business Capability Model (BCM), providing management with an overview of a an architecturally complex application
• Coordinated project meetings and prepared documentation to track timelines and action items
• Analysed and documented current processes of a core system within Manulife's Investment Division

Kitchener, Canada Area

• Responsible for working with Business Analysts and Developers to maintain applications used within the Group Benefits division
• Documented detailed business requirements and assisted in creating and carrying out test plans
• Coordinated user acceptance testing, systems releases, and implementations

Toronto, Canada Area

• Responsible for meeting the IT asset needs of many government departments located at Queens Park
• Documented problem resolutions and hardware upgrades in the Incident & Change Management system