Makarand Bhat Email & Phone Number

Bloomfield, Ct, Us

Accountable for leading Technology organization servicing Evernorth Home-Based Care business with $1.7B+ revenue• Leading innovation effort to leverage conversational AI to drive efficiency, business process simplification & optimization resulting in boosting profitability• Delivered key major initiatives involving automation of business processes (contact center and patient experience), analytics capabilities resulting in increased customer enrollment (met 120% of the goal)• Rebuilt global technology organization and platform services to position for business ops maturity and growth – resulting in cost savings >$0.5M in near term • Provided consultative services to C-suite stakeholders in support of business strategy and solution development • Led Technology modernization including cloud migration and simplification efforts driving scalability, seamless connectivity and performance • Executed on remediation of cyber security vulnerabilities elevating technology platform cybersecurity posture

Bloomfield, Ct, Us

Direct operations of QualCare IT organization with ownership of solutions development, systems management, planning and delivery management to drive the sustainable sales/revenue growth of two lines of businesses.• Led technology organization in building, delivering and operating healthcare data products (e.g. Medical/Rx Claims processing, Eligibility, EDI, EMR, clinical editing, etc.) at scale (financial responsibility of >$10M technology budget)• Strengthened services delivery and observed significant OpEx efficiencies by realigning talent and global flexible workforce solutions leveraging strategic vendor partner • Spearheaded strategic integration with third-party product to manage large volume of customer data using Hadoop Big Data tool set and enabled operational reporting capabilities using enterprise reporting platform• Participated in critical decisions as member of executive team supporting M&A activities including integration & execution• Led QualCare divestiture effort to transition out technology services to buyer company (completed in Aug 2022) Achievements in Innovation• Led transformation of delivery management function using Waterfall approach to tailored Agile delivery model, introduced lean concepts and tooling• Established and managed many software engineering practices such as DevOps, Quality Engineering and Scrum boosting delivery maturity, operational efficiencies, and unified customer experience• Executed on QualCare technology platform transformation to align with Enterprise practices with zero customer impacts

Bloomfield, Ct, Us

Responsible for leading technology strategy effort to deliver foundational interoperability capability for enterprise• Led assessment and recommendation of interoperability product solutions at technology, architecture and capability level• Directed core team of advisory services for technology solution across matrix delivery partners• Led successful solution delivery of interoperability framework to exchange health information in near real time internally and externally to Cigna • Incorporated AWS cloud technologies to build high performing scalable technology solution pattern that would be applied across enterprise areas

Bloomfield, Ct, Us

Led cross-functional team of application development and integration services professionals and oversaw functional delivery for two core operations programs.• Managed suite of core applications (pricing engine, integration services) supporting Volume-to-Value (V2V) strategy• Executed on Technology service model- ensuring all technology teams adhere to enterprise standards supporting unique business needs• Introduced asset optimization function to boost technology platform stability, performance and configurability ultimately elevating business operational performance • Implemented highly transactional platform with full app delivery automation, capturing Key Achievements• Established all-new DevOps practice at dept level to take over and rapidly deliver key solutions against ambitious deadlines; oversaw talent hiring and training to fill in key roles• Enabled organization to offer a new enterprise service (clinical code editing) by designing and implementing new app delivery organization and integrating with existing managed integration services platform

Bloomfield, Ct, Us

Rendered architectural services on many projects for suite of 30+ applications and extended technology ecosystem• Partnered with data scientists and business operational leaders to assess processes and design solutions to enhance and simplify workflows• Delivered conceptual and logical architectural designs for key project deliveries, including solutions for regulatory compliance• Successfully delivered interim state and target architecture for integration between inherited web portal systems and new platform, resulting in a seamless customer transition and better experience• Evaluated many vendor products and tools to incorporate into technology solutions.Managed architectural services projects for suite of 30+ applications and platforms.• Partnered with data scientists and business operational leaders to assess processes and design solutions to enhance and simplify workflows• Delivered conceptual and logical architectural designs for key project deliveries, including solutions for regulatory compliance• Successfully delivered interim state and target architecture for integration between inherited web portal systems and new platform, resulting in a seamless customer transition and better experience• Evaluated many vendor products and tools to incorporate into technology solutions.

Bloomfield, Ct, Us

Held two functional roles simultaneously providing application architecture guidance and technology delivery leadership for acquired Great-West suite of tools • Led successful migration of Great-West suite of core applications to Cigna Data Center and managed integration with core Cigna systems• Established and maintained systems roadmap for web portal apps and drove technical delivery for customer/vendor portals with 1M+ users

Designed and developed software solutions for enterprise initiatives, lead team of developers and technical analysts • Built and delivered “most valuable” IT projects in enterprise portfolio including technology transformation for GWH ecosystem• Managed, supported, and enhanced portal platforms for 500K registered users and 1M members• In 2008, won President’s Award for proactively resolving major systems issues and simplifying business processes that resulted in major operational improvements• Improved user experience with key customer (MyGreatWest.com in 2005) and client (Client Resources Portal in 2007) touchpoints • Enabled real-time transaction processing capability by integrating web portals with claims data platform

Performed technology consulting for multiple clients/customers along with leading global technology delivery team • Developed technology solutions through consulting engagement• Managed cross functional team of offshore resources to deliver on multiple project assignments• Mentored application developers on technology, practice/standards, and tools• Led a strategic project to migrate suite of paper-based workflows into web application for major industry enterprise