Makarand Bhat Email & Phone Number

Bloomfield, CT, US

• Accountable for leading Technology organization servicing Evernorth Home-Based Care business with $1.7B+ revenue
• Leading innovation effort to leverage conversational AI to drive efficiency, business process simplification & optimization resulting in boosting profitability
• Delivered key major initiatives involving automation of business processes (contact center and patient experience), analytics capabilities resulting in increased customer enrollment (met 120% of the goal)
• Rebuilt global technology organization and platform services to position for business ops maturity and growth – resulting in cost savings >$0.5M in near term
• Provided consultative services to C-suite stakeholders in support of business strategy and solution development
• Led Technology modernization including cloud migration and simplification efforts driving scalability, seamless connectivity and performance

Bloomfield, CT, US

• Direct operations of QualCare IT organization with ownership of solutions development, systems management, planning and delivery management to drive the sustainable sales/revenue growth of two lines of businesses.
• Led technology organization in building, delivering and operating healthcare data products (e.g. Medical/Rx Claims processing, Eligibility, EDI, EMR, clinical editing, etc.) at scale (financial responsibility of >$10M.
• Strengthened services delivery and observed significant OpEx efficiencies by realigning talent and global flexible workforce solutions leveraging strategic vendor partner
• Spearheaded strategic integration with third-party product to manage large volume of customer data using Hadoop Big Data tool set and enabled operational reporting capabilities using enterprise reporting platform
• Participated in critical decisions as member of executive team supporting M&A activities including integration & execution
• Led QualCare divestiture effort to transition out technology services to buyer company (completed in Aug 2022) Achievements in Innovation

Bloomfield, CT, US

• Responsible for leading technology strategy effort to deliver foundational interoperability capability for enterprise
• Led assessment and recommendation of interoperability product solutions at technology, architecture and capability level
• Directed core team of advisory services for technology solution across matrix delivery partners
• Led successful solution delivery of interoperability framework to exchange health information in near real time internally and externally to Cigna
• Incorporated AWS cloud technologies to build high performing scalable technology solution pattern that would be applied across enterprise areas

Bloomfield, CT, US

• Led cross-functional team of application development and integration services professionals and oversaw functional delivery for two core operations programs.
• Managed suite of core applications (pricing engine, integration services) supporting Volume-to-Value (V2V) strategy
• Executed on Technology service model- ensuring all technology teams adhere to enterprise standards supporting unique business needs
• Introduced asset optimization function to boost technology platform stability, performance and configurability ultimately elevating business operational performance
• Implemented highly transactional platform with full app delivery automation, capturing Key Achievements
• Established all-new DevOps practice at dept level to take over and rapidly deliver key solutions against ambitious deadlines; oversaw talent hiring and training to fill in key roles

Bloomfield, CT, US

• Rendered architectural services on many projects for suite of 30+ applications and extended technology ecosystem
• Partnered with data scientists and business operational leaders to assess processes and design solutions to enhance and simplify workflows
• Delivered conceptual and logical architectural designs for key project deliveries, including solutions for regulatory compliance
• Successfully delivered interim state and target architecture for integration between inherited web portal systems and new platform, resulting in a seamless customer transition and better experience
• Evaluated many vendor products and tools to incorporate into technology solutions.Managed architectural services projects for suite of 30+ applications and platforms.
• Evaluated many vendor products and tools to incorporate into technology solutions.

Bloomfield, CT, US

• Held two functional roles simultaneously providing application architecture guidance and technology delivery leadership for acquired Great-West suite of tools
• Led successful migration of Great-West suite of core applications to Cigna Data Center and managed integration with core Cigna systems
• Established and maintained systems roadmap for web portal apps and drove technical delivery for customer/vendor portals with 1M+ users

• Designed and developed software solutions for enterprise initiatives, lead team of developers and technical analysts
• Built and delivered “most valuable” IT projects in enterprise portfolio including technology transformation for GWH ecosystem
• Managed, supported, and enhanced portal platforms for 500K registered users and 1M members
• In 2008, won President’s Award for proactively resolving major systems issues and simplifying business processes that resulted in major operational improvements
• Improved user experience with key customer (MyGreatWest.com in 2005) and client (Client Resources Portal in 2007) touchpoints
• Enabled real-time transaction processing capability by integrating web portals with claims data platform

• Performed technology consulting for multiple clients/customers along with leading global technology delivery team
• Developed technology solutions through consulting engagement
• Managed cross functional team of offshore resources to deliver on multiple project assignments
• Mentored application developers on technology, practice/standards, and tools
• Led a strategic project to migrate suite of paper-based workflows into web application for major industry enterprise