Arpit Bhatnagar Email & Phone Number

▪ Performance-driven IT Professional with 17+ years of rich & extensive IT experience, with an analytical mindset offering success in supervising, planning & managing multifaceted & complex projects, program and contributing towards the business & technology vision & direction.▪ PMP Certified Project & Program acumen with insightful expertise in scoping, planning, estimations & risk management and enthusiastically meeting deadlines in building high performing teams that excel in delivering business value through technology transition.▪ Executed full-cycle projects/programs with budgets exceeding $1M, driving strategic value delivery, resolving technology and business challenges, and proficiently identifying, monitoring, and managing project risks, issues, and dependencies. ▪ Competency in developing & maintaining relationships with business stakeholders, defining service delivery standards while ensuring adherence to OLAs/SLAs; exhibited excellence in managing various activities pertaining to IT Operations encompassing setting up of targets, budgets, quality assurance, MIS reporting & best practices implementation.▪ Proficient in crafting and defining project/program structures, governance plans, communication strategies, and associated processes; expertise in scope management through structured change management processes, ensuring commitments are met within agreed constraints, including quality standards.▪ Exemplary in orchestrating diverse activities within IT Operations, encompassing the establishment of targets, formulation of budgets, assurance of quality, MIS reporting, and implementation of best practices.▪ Steered efforts in executing delivery with optimal utilization of available resources, ensuring efficiency and effectiveness in the program.▪ Championed the proposition of process improvement and simplification, fostering a culture of continuous enhancement and operational excellence.

Listed skills include It Service Management, Service Delivery, Change Management, Itil, and 14 others.