Main Technical Support Functions:• Provided technical support, including identifying problem incidents with their subsequent resolutions.• Assisted company personnel with desktop operation, including both hardware and software – Provided employee training and instructions (through presentations) regarding basic operation of software and hardware, technical support and quality standards.• Supervised and performed installation of new IT network equipment and system software.• Administered creation of IT accounts and computer systems and offered support.• Updated management on a regular basis through reports and presentations and via email,.• Maintained company peripheral network devices regularly, including printers and scanners.Maintenance & Testing Activities• Tested the IT networking systems, monitored the performance of network servers and maintained firm’s computer systems• Ensured functionality of desktop systems throughout departments through frequent evaluations and routine maintenance.• Planned and executed routine repairs and system upgrades.• Made use of help desk systems to prioritize work-load and update queries and calls.• Documented and maintained supply of all required inventory.

Main Technical Support Functions:• Provided technical support, including identifying problem incidents with their subsequent resolutions.• Assisted company personnel with desktop operation, including both hardware and software – Provided employee training and instructions (through presentations) regarding basic operation of software and hardware, technical support and quality standards.• Supervised and performed installation of new IT network equipment and system software.• Administered creation of IT accounts and computer systems and offered support.• Updated management on a regular basis through reports and presentations and via email,.• Maintained company peripheral network devices regularly, including printers and scanners.Maintenance & Testing Activities• Tested the IT networking systems, monitored the performance of network servers and maintained firm’s computer systems• Ensured functionality of desktop systems throughout departments through frequent evaluations and routine maintenance.• Planned and executed routine repairs and system upgrades.• Made use of helpdesk systems to prioritize work-load and update queries and calls.• Documented and maintained supply of all required inventory.

• establishing networking environment by designing system configuration, directing system installation, defining, documenting, and enforcing system standards;• the design and implementation of new solutions and improving resilience of the current environment;• maximizing network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades and collaborating with network architects on network optimisation;• undertaking data network fault investigations in local and wide area environments, using information from multiple sources;• securing network system by establishing and enforcing policies, and defining and monitoring access;• the support and administration of firewall environments in line with IT security policy;• updating job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks and participating in professional organisations;• reporting network operational status by gathering, prioritising information and managing projects;• upgrading data network equipment to latest stable firmware releases;• configuration of routing and switching equipment;• configuration of hosted IP voice services;• basic configuration of firewalls;• remote support of on-site engineers and end users/customers during installation;• remote troubleshooting and fault finding if issues occur upon initial installation;• capacity management and audit of IP addressing and hosted devices within data centres;• liaising with project management team, 3rd line engineers and service desk engineers on a regular basis;• Speaking with customers via email and phone for initial requirement capture.