Rutvik Bhatt Email & Phone Number

Vancouver, British Columbia, Canada

Performing Product Implementation, Client Relationship Management, Project/Program Management, and People Management duties. - Manage and control internal projects for the business, to ensure project completion on time and within budget whilemeeting customer needs- Ensure adherence to common processes, such as the Software Development LifeCycle (SDLC)- Work with Project Team to define, estimate & schedule project work to achieve project scope- Provide a platform for… Show more Performing Product Implementation, Client Relationship Management, Project/Program Management, and People Management duties. - Manage and control internal projects for the business, to ensure project completion on time and within budget whilemeeting customer needs- Ensure adherence to common processes, such as the Software Development LifeCycle (SDLC)- Work with Project Team to define, estimate & schedule project work to achieve project scope- Provide a platform for communication and relationship management – Engage stakeholders for buy-in, relievebottlenecks & complexity- Provide performance monitoring, information and reporting; help diagnose root cause of problems- Identify and escalate critical issues in timely manner- Ensure teams are taking corrective action as necessary to deliver complete scope, desired quality and timeliness ofstrategic programs- Control project cost by submitting regular budgets, and by approving the weekly timesheets of the team membersassigned on the project- Keep team apprised via project plans, meetings and discussion minutes of project tasks identified, tasks to becompleted, and work not completed- Provide mentorship support to the new team members Show less

Opportunity to work with Medallia Operations in an Etech-Medallia Partnership. SaaS methodology professional.• Program & Project Management• Business Analysis & Data Analysis• Team Management & Client Management• Technical Manager• Medallia Product Configuration• Knowledge of CEM Best Practices

Worked with one of the best IT staffing company based in United States. Responsible for designing metrics and models which leads to achieve overall business goals. Ensuring high-level customer service. • Business Analysis & Project Management• Mentorship & Relationship Management• Operations Management• Business Development

Performed L1/ L2 Technical Support duties for a leading IT solution provider (a subsidiary of Hewlett-Packard) · Provided Tech Support assistance for global clients located in more than 13 different countries (~ 50 to 100 issues per day)· An escalation point-of-contact for critical & high priority issues; promptly derive service improvements· Ensure a high level of customer satisfaction by effective communication skills and troubleshooting skills· Maintain a log of the issues in… Show more Performed L1/ L2 Technical Support duties for a leading IT solution provider (a subsidiary of Hewlett-Packard) · Provided Tech Support assistance for global clients located in more than 13 different countries (~ 50 to 100 issues per day)· An escalation point-of-contact for critical & high priority issues; promptly derive service improvements· Ensure a high level of customer satisfaction by effective communication skills and troubleshooting skills· Maintain a log of the issues in the applications like HPSM (HP Service Manager 9.1), Remedy 7.1· Conduct training for the new team & existing members by enhancing them with the business requirements like communication skills, email drafting, advanced excel training, teamwork to achieve one goal & positive thinking. Show less

Master Of Business Administration (Mba), Marketing, First Class

Activities and Societies: MARKETING LEAD - MindSpreee '13,Case Study - Curious '13, Advertising - Rudra'13, Team member - MindSpreee'12.

Bachelor Of Engineering - Be, Information Technology, Distinction

Activities and Societies: Software Development, Indoor / Outdoor Sports, coding