Vivek Bhatt Email & Phone Number

Noida, Up, In

Ansira acquired BrandMuscle in July 2024.

Noida, Uttar Pradesh, India

BrandMuscle assists local channel partners in leveraging a suite of company-owned SaaS platforms, enabling efficient, effective, scalable, personalized, and brand-compliant marketing campaigns. These efforts help clients retain their best customers and maximize ROI.In my role, I manage key accounts in the SaaS domain and digital marketing. I streamline team structures and processes to enable effective and seamless execution. I also mentor teams to cultivate a culture of discipline, accountability, and integrity, ensuring efficient and effective operations.Responsibilities include service delivery, troubleshooting, and process interventions that lead to customer satisfaction and enhanced relationship building. I liaise with global stakeholders to set up, manage, and consolidate scalable teams for consistent operations and service delivery. Additionally, I create and execute operational strategies aligned with business goals and oversee the training and development of new hires and existing personnel in the Client Success Delivery vertical. My role also encompasses corporate mentoring and hands-on people management.

Noida, Uttar Pradesh, India

Aptara helps world's leading publishers and content aggregators with customized content solutions for consumption of digital audience and associated organizations.Driving sales - approx 400K annually - and establishing accounts, successfully transitioning and delivering projects worth approx $1mn annually. Leveraging technologies and workflow procedures to enhance process efficiency leading to customer delight. Closely involved in pre-sales activities for new opportunities. RFQ, RFP and sales proposal ideation and creation. Supplementing global sales in exploring and fructifying new opportunities. Envisioning and implementing communication strategy for new sales pitch, existing product and process fruition. Up-selling, customer negotiations and follow-through on process implementation and stabilization. Management and growth of strategic Fortune 100 accounts across the globe. Global stakeholder management, sales strategy and relationship building with focus on market expansion and revenue growth.Certified auditor for ISO process audits at Aptara. Trained in QMS - ISO9001:2015, BCMS - ISO22301:2012 and ISMS - ISO27001:2013 norms and conventions. Designated ISO trainer at Aptara.Hands-on people management.

Noida, Uttar Pradesh, India

Responsible for mentoring and cultivating team of associate project managers. Strong analytical and problem-solving skills in post-sales transitioning and consolidating digital projects and workflows from client end to the operations floor. Migrating and streamlining complex Digitization and New Media assignments involving multiple global locations and stakeholders. Leading workflow change and improvisation strategies in production enabling seamless integration in final delivery and operational excellence.

Noida, Uttar Pradesh, India

End-end management of digital product and workflow life cycle including post closure sustenance and cultivation of the account. Responsible for follow-through and service delivery. Delivering value via deep customer engagement.

Noida Area, India

KPO Project transitions post the sales closure. Customer engagement for ongoing processes and new business. Responsible for overall quality of service delivery of back-end customer service function for non-voice processes. Overseeing global content delivery function. Fostering customer relationships and account growth.

New Delhi Area, India

Designing and managing content solutions. Regular review/monitoring of content / web workflows. Associated with content development and maintenance of website for Teacher's Training Program in India sponsored by a Fortune 100 IT Major. Closely involved with maintenance and Global Delivery of e-learning content for a pioneering initiative to digitize classroom learning. Working with offshore clients on new business.

New Delhi Area, India

Involved in creating science K12 content for an e-learning initiative of a Fortune 10 conglomerate. Associated with the SME and user experience group to finalize the final layout and output. Managed the client service (non-voice) for a prime Global NGO having interests in wildlife conservation. Part of the editing group for managing the news and features for an online website. Assisted the quality group in providing content related inputs for enhanced look and feel of the final online product.

New Delhi Area, India

Content creation and aggregation. Part of the core Content team to set up and launch a new e-commerce initiative offering online courses and personality development workshops for students and corporate. Regular liaison and briefings with Corporate trainers and speakers for content development of the new venture. Editing the procured content to make it suitable for online presentation. Overseeing the final layout, usability and look and feel of the online course modules en route the final product.

New Delhi Area, India

Researching, writing and editing articles/content for a unique venture, with print and online circulation of 60+ different newspapers strategically pertaining to 60+ different B2B segments. Part of the core editorial team covering the technology and e-commerce segments. Frequent interaction with key personnel from the IT industry, attending seminars and product launch functions, business networking and public relations. Procuring content and documented interviews from industry leaders for writing articles, blogs to be included in the print product.

Jaipur Area, India

Involved in field survey for servicing and maintenance of Siemens Communication Systems at various industrial hubs of Jaipur city. Regular checks and follow up of service level agreements, eliciting feedback and suggestions. Engaged in comprehending the market feedback and coming up with best practices for implementation, going forward.

Isc Year 12, Physics, Chemistry, Mathematics

Bachelor'S In Engineering (Be), Electrical And Electronics

Activities and Societies: Debating, Photography, Dramatics, Organizing committe of Bi-annual College Fest Summer internship: Study.

Post Graduate Diploma In Business Management (Pgdbm), Marketing

Specialization Projects: 1.Study of the after sales service of Carrier Aircon dealer network to benchmark service against competition. 2..