Bhaumik Dalvi Email & Phone Number

Melbourne, Vic, Au

Melbourne, Victoria, Australia

• Customer Adoption & Success:Drive customer adoption by understanding customer objectives and delivering strategic guidance and best practices to maximise customer value and ROI. Provide onboarding support and training to new customers, ensuring a smooth and successful implementation process.• Organizational & Communication Skills:Demonstrate excellent organisational skills, managing multiple projects simultaneously while ensuring timely delivery and customer satisfaction. Known for effective written and verbal communication, enabling clear and concise interaction with clients and internal stakeholders across technical and non-technical teams.• Process Development & Project Management:Lead the development of scalable processes, improving project management workflows in a technology-driven service organisation. Implemented best practices that enhanced efficiency and the successful execution of technical projects, such as EDI integrations.• Leadership & Team Management:Provide leadership to cross-functional teams ensuring collaborative efforts across Sales, Marketing,Development, and Support teams to achieve common goals. Perform regular 1:1 job performance reviews and career development discussions, offering feedback, coaching, and mentorship to team members across Australia, India, and the Philippines.• Technical Resource & EDI Management:Collaborate closely with project management, development, and testing teams to resolve technical issues, including EDI errors, and meet client requirements. Manage and lead technical resources, ensuring successful implementation of solutions that align with customer needs.• Client & Cross-Functional Team Collaboration:Work closely with internal Sales, Marketing, Development, Technology, and Support teams to provideseamless customer engagements. Advocate for customer needs and influence product roadmaps through feedback, driving improvements in service offerings.

Melbourne, Victoria, Australia

• Project Management in Agile & Waterfall Environments:Led projects in both Agile and Waterfall environments, analyzing existing code and documentation to quickly understand current solutions and streamline project execution using SaaS-based tools like ZOHO, Click Up, JIRA, and Trello. Additionally, assisted customers in migrating data between different SaaS platforms, such as moving data from QuickBooks to ZOHO, while setting up automations and creating customised systems to optimise their workflows.• EDI Testing & Error Resolution:Managed multiple EDI integration projects concurrently, providing project planning, testing, and troubleshooting of EDI errors. Developed comprehensive project management plans to guide development teams through EDI testing phases.• Customer Training & Support:Delivered customized training sessions for clients, ensuring they were confident in using the solutionsprovided.• E-commerce & CRM Implementations:Led the successful implementation of E-commerce and CRM solutions across various platforms, customising configurations to meet client specifications and business needs.• Full Project Lifecycle Execution:Managed the entire project lifecycle, including requirements gathering, implementation, quality assurance testing, and adjustments to mapping and processes. Ensured smooth execution and client satisfaction through regular communication and feedback loops.• Cross-Functional Collaboration & Offshore Liaison:Acted as the single point of contact for clients from project initiation to go-live. Worked closely with offshore development and testing teams in India and the Philippines, ensuring alignment and timely delivery of project milestones.• Client Consulting & Custom Configuration:Consulted with clients to provide tailored software configurations based on unique business requirements. Ensured solutions met client specifications and contributed to long-term customer success.

Melbourne, Victoria, Australia

• Profit & Loss Analysis & Operational Efficiency:Reviewed Profit and Loss statements to identify strengths and areas for improvement, driving EBITDA growth and enhancing Profit-Sharing performance by reducing excess operational costs and optimising resource allocation.• Quality Standards & Safety Compliance:Ensured strict adherence to quality standards and safety programs across all operational sites, fostering a culture of excellence and compliance to meet organisational and regulatory requirements.• Strategic Operational Improvements:Provided strategic recommendations for streamlining operations and maximizing productivity. Executed these initiatives through collaboration with cross-functional teams to ensure proper budgeting, equipment, systems, and incentives were in place to achieve operational targets.• Leadership & Team Development:Trained and developed high-performing teams, including Area Managers and future franchise partners. Conducted quarterly 1:1 performance reviews and career development discussions, ensuring ongoing personal and professional growth within the team.• Mentorship & Development Plans:Acted as a mentor to team members, supporting individual development plans by providing an environment that encouraged learning and growth. Created opportunities for team members to enhance their leadership and operational skills.• Culture Building & Team Recognition:Championed a positive organisational culture by driving high-performance values and recognising exceptional leadership. Organised team outings and leadership programs for Area Managers and Franchisees to foster strong team bonding and individual relationships.• Performance Tracking & KPI Management:Generated monthly KPIs using Power BI and facilitated regular performance review meetings with Area Managers, focusing on continuous improvement and achievement of strategic goals.

Mumbai Area, India

• Test Planning & Execution:Designed and implemented comprehensive testing plans for various products, ensuring thorough validation of functionality, performance, and usability.• Quality Control Procedures & Scenarios:Developed and identified key procedures and test scenarios to ensure the quality control of both products and services, maintaining high standards across all deliverables.• Defect Identification & Communication:Conducted detailed product reviews, identifying defects and errors, and communicated findings to thedevelopment team for prompt resolution, ensuring the product's alignment with requirements.• Test Results Analysis & Reporting:Analysed both quantitative and qualitative data from testing efforts, providing actionable insights andfeedback to the development team to guide product improvements.• Issue Tracking & Progress Monitoring:Monitored the resolution of product issues, tracked progress, and ensured timely completion, addressing any roadblocks to maintain project momentum.• Requirement Fulfillment & User Satisfaction:Verified that the final product met all requirements and exceeded end-user expectations, ensuring it was fit for market release.• Product Efficiency Improvement:Identified areas of improvement to enhance product efficiency and effectiveness, contributing to long-term quality enhancement.• Market Research & Competitive Analysis:Conducted research on comparable products in the market and performed competitive analysis to informproduct improvements and innovations.

Master Of Business Information Mangement And Systems, Computer And Information Systems Security/Information Assurance, A

Activities and Societies: Australian computer societyKey Areas: Project management, Business Intelligence, Data Analytics, Agile.

Teacher Education And Professional Development, Specific Subject Areas

Activities and Societies: Australian Computer SocietyKey Subjects: Australian Business Culture and Environment, Achieving Career Success.

Bachelor Of Engineering (B.E.), Information Technology, A

Activities and Societies: Head Volunteer of Utopia 2k15Key Areas: Software Development, Testing & Quality assurance, Project Management.