Ensured smooth nightly operations for a 102-room hotel, ensuring seamless shift transitions and achieving a 95% guest satisfaction rating through proactive service excellence and efficient problem resolution.Handled guest check-ins/outs and room assignments using Hilton's PEP system, conducted daily financial audits, balancing accounts, and preparing reports.Managed front desk operations for hotel, efficiently resolving 90% of guest inquiries on first contact leading to customer satisfaction.Monitored safety and compliance of hotel premises during night hours, ensuring a secure environment for over 200 guestsReconciled daily receipts, ensuring accuracy in all financial transactions.Debit lists settlement according to the POS, and managed to restock inventory.Delivered exceptional customer service by promptly addressing and resolving 90% of guest issues.Executed end-of-day processes for a 102-room hotel, ensuring 100% accuracy in financial and operational reporting, contributed to timely budget reconciliations and reduced discrepancies by 20%

Organized over 1200 online and offline reservations monthly, catering to direct guests, travel agents, and corporate clients worldwide, resulting in a 30% increase in booking efficiency and a 15% boost in revenue generation.Organized sales, marketing, and re-marketing strategies for 32 hotels under The Oberoi and Trident Group, achieving a 25% increase in occupancy rates and a 20% growth in revenue over 12 months.Managed reservation records for over 1200 bookings monthly, organized by arrival date and alphabetical order.Generated confirmation letters with a 99% accuracy rate and promptly handled cancellations and modifications,reducing processing time by 20%

Facilitated setup and coordination of over 10 wedding events for multiple couples, ensuring smooth operations and attention to detail, contributed to a better satisfaction rate from clients and guests.Collaborated with 5+ vendors and hotel staff to ensure the timely delivery of services for over 10 wedding events,solving last-minute issues, resulted in a 100% on-time service record.Advised the bride and bridal party during 10+ wedding events, controlling logistics and providing on-site assistance, contributed to a 98% positive guest experience rating based on feedback surveys.Gained hands-on experience in event planning and customer service by coordinating logistics for over 10 weddings, meeting client expectations in a high-pressure environment with a 95% client satisfaction rate

Welcomed visitors with warmth and professionalism, ensuring exceptional care throughout guest visits, contributing to a 20% increase in positive guest feedback.Effectively handled day-to-day administrative tasks, supporting smooth front-of-house operations, leading to a 15% improvement in operational efficiency.Rotated through core departments (Front Office, Food & Beverage Service, Housekeeping, and Food Production) for four weeks each, gaining comprehensive knowledge about administrative works and operations and skills in hospitality management.

Assisted in conducting customer research to inform targeting and positioning strategies, contributing to more effective marketing initiatives.Developed compelling sales presentations for senior managers, enhancing communication of key messages and driving decision-making.Implemented direct sales campaigns that successfully garnered additional sales, increasing overall revenue by 45% during the internship period.