Bhavanthy Modchalingam Email & Phone Number

Pickering, On, Ca

o Managed important confidential details and documents regarding student examinationso Assisted with reception to troubleshoot and resolve issues students faced while participating in online examinationso Introduced a FAQ template to reduce wait time and increase response for student inquireso Collaborate with multiple departments to ensure students have a smooth transition into college o Independently directed and supervised an examination room of over 30 students.o Assisted exam attendees with login procedures and provide instructions to those who were not familiar with the use of a computer or exam softwareo Invigilated high stakes exams such as IELTS, Pearson, CELPIP, and CAELo Managed important confidential details and documents about student examinationso Troubleshot technical hardware and software issues within minutes of reporting to ensure the candidate finished the exam on timeo Worked with culturally and racially diverse traditional and non-traditional college-age studentso Created detailed incident reports regarding any issues that occurred

o Organized interviews with various stakeholders to define requirements and streamline existing processeso Prepared process flow diagrams for new and existing processeso Tested vendor software to ensure it aligned with the organization's standardso Developed and guided training sessions for non-technical users on current project management toolso Assisted in creating and maintaining Agile Scrum artifacts such as sprint and product backlogs

o Assisted in implementing an organization-wide software transitiono Created meeting minutes for and organized monthly multi-department directors meeting o Coordinated testing tasks among testers for incoming software updateso Facilitated discussions between project team and vendor to document current processeso Documented a consolidated list of existing use cases to simplify the understanding of the product for new users

Kitchener, Canada Area

o Designed, and developed a core product from the ground up, researching and testing various technologies and frameworks before deciding on an appropriate stack.o Tech Stacks chosen: Reactjs, Node, AWS, MySQL, MongoDBo Presented live demos and innovation lab mandate to stakeholders on short noticeo Self directed task management based on an overall product roadmapo Extensive documentation on both technical and non-technical aspects of the projecto Able to adapt to project pivots o Integrated open source resources into projecto Regularly attended meetings regarding many diverse areas of the City of Kitchener, contributed to and made recommendations to potential Pilot Projects planned for the city. o Collaborated readily with other innovation lab teams, and contributed to the Communitech COOP eco-system and networked with key members of the startup environment.

Kitchener, Canada Area

o Worked closely with backend developers to relay the information to the frontendo Used React and Redux to modify pre-existing webpageso Worked in an agile environment heavily focused on SCRUMo Researched and created use cases to develop the architecture for potential programso Designed and presented Lo-fi prototypes to update old features to a more modern standardo Presented videos to stakeholders within the company via a remote presentationo Balanced working on two projects with different roles and teams

o Independently directed and supervised an examination room of over 50 students.o Experienced working in a dynamic work environment shifting constantly from fast-paced to slow-pacedo Identified and documented incorrect/nonfunctional test problems and communicated them to professors through emails and over the phoneo Resolved conflicts among the students in a calm and collected mannero Managed important confidential details and documents pertaining to student examinations.

o Instructed students from the age of 8 to 13 on mathematical theories, word problems, and various calculations.o Constructed engaging and informative math lessons to engage students in the lesson.

Ontario College Post Graduate Certificate, Information Systems Business Analysis

College Process Improvement Project Sept 2020 - Feb 2021 o Identified, researched and documented an existing process within the college o.

Bachelor Of Computing, Software Engineering (With A Minor In Mathematics)

FASD Medication Reminder Candidate Sept 2017 - Dec 2017 o Designed a mobile app candidate to help individuals with Fetal Alcohol Spectrum.