As an Application Engineer within the Global Customer Experience Team, I specialize in delivering high-quality technical support, process development and application management to meet the diverse needs of our customers. My focus lies in ensuring timely resolutions while maintaining a strong commitment to Ticket SLA adherence, customer satisfaction, and operational excellence.Key Responsibilities:1. Delivering advanced technical support across platforms including ServiceNow, JBoss Application Server, and other mission-critical applications, ensuring seamless operations.2. Coordinating with internal teams to resolve issues within defined timelines, thereby enhancing customer satisfaction (CSAT).3. Oversee team management activities, including mentoring and providing guidance to junior engineers, fostering a collaborative environment focused on continuous learning and development.4. Lead knowledge-sharing sessions, offering insights into root cause analysis (RCA), best practices, and new tools to improve overall team efficiency.5. Collaborate with stakeholders for requirements gathering and requirements analysis, developing customer needs into actionable solutions.6. Conduct product demonstrations and training programs to ensure successful implementations and improved end-user engagement.7. Drive process design enhancements and functional testing to optimize customer workflow customizations and application performance.8. Developing customized process flow using Java to meet customer specific requirements, ensuring tailored solutions and enhanced user experiences.9. Play a key role in customer relationship management (CRM) and front office operations, ensuring consistent service quality.