Spearheading multiple digital product offering across multiple assets portfolios- Launched bank's first neo banking offering - Pixel CC- Integrated BBPS ecosystem within bank's customer facing channels of SI on bills- Developed and refined NPCI mandated credit line on UPI offering for retail pre-approved customer base- Ensured compliance to regulatory and security guidelines by liaising with internal compliance team- Charted out Customer service Sops and work flow across all customer channels - in app ticketing, emails, phone banking, social media

Major role revolved around- P&L management of digital personal loan book across 34 prime locations- Product owner for mobile and web journeys for loan booking- Performed web and mobile app analytics for understanding customer's pain point and journey refinement- Led business partnership (lead generation and fulfillment) model to increase book size adding 30Cr of monthly business across loan segment- Ensured regulatory compliance compliance

Key Skills: Business Analysis, Product Lifecycle Management, SDLC/STLC, Scrum Framework, Consumer Finance, Chatbot, CRM, Mobile App Tools:JIRA, Confluence, SonarQube, MS Office Suite, SQL DB, SFDC, Postman API, Automation SummaryProject Management & Delivery• Manage Digital & Mobile initiatives projects with a team of 15 members in Consumer Finance vertical• Coordinate with key stakeholders to understand requirements and define scope post feasibility analysis• Translate requirement into BRDs, User Stories, and business cases as a part of the business modeling process• Guide development team by designing wireframes and swim lane dig to reflect business requirements• Monitor resource utilization in the team and facilitate onboarding and training for new joiners• Ensure on-time delivery of all artifacts by efficient allocation and management of resources• Conduct briefings with cross-functional teams for faster implementation of projects• Strategize UAT plan in accordance with the project plan, product stability, and business urgency• Manage new requirements and change requests for lending products/CRM and ensure timely product delivery• Responsible for development of Lending APIs for Loan Application creation and status check• Accountable for APIs integration with partner and website chatbot for new customer acquisition• Design customer loan servicing and service request process flow with alert generation to customer/employee• Monitor QA test cycle and define project-level KPI to assess the project health• Identify risks/ issues and publish weekly project status report for tracking progressQuality Assurance• Develop & execute detailed test cases to validate functionality and identify defects & improvement areas• Manage defect lifecycle in JIRA; Ensure timely resolution by conducting frequent triage call with stakeholdersProcess automation• Strategize automation testing & delivered incremental regression suit for UI and API

• Formulate B2B partnerships strategy by developing alliance guiding principles & partner selection scorecard• Identify major end usages of PL based on pareto analysis of primary research done on 500+customers• Conduct study on existing customers and analyzed credit consumption behavior against lifestyle milestones• Ideate digital categories research framework by analyzing online footprint & customer credit consumption • Steer partner identification process by research & analyzing digital categories as per approved framework• Recommend partner based and estimated business potential based upon digital industry research• Map process flow for B2B offers, product bundling & financial assistance on partner's platform• Formulate customized product proposition in coordinating with product, Risk and Ops team• Engage with identified partner and pitched customized digital lending proposition • Ensure timely delivery of customized partner propositions liaising with all key stakeholders • Devise business reconciliation methodology for identification of sales/business overlap • Nurture partnership through key account management & identification of new business opportunities

• Analyse end to end process flow for exiting 15G/H form submission through bank branches• Benchmark existing process with proposed solution and recommend improvement areas• Identify and draft business scenarios deck and execute test cases to validate solution applicability• Ensure timely closure of identified defects through continuous co-ordination with key stakeholder

►Project: - Risk assessment and compliance, process improvement and development of MIS tool►Methodology: - • Developed MIS - managerial dashboard to track resource utilization, risk assessment and prioritize tasks• Designed framework for risk assessment and compliance checks of new activities• Automated weekly report generation and improved cycle time for risk assessment status communication• Improved activity tracking by adding additional fields for comprehensive analysis of new activities • Developed end to end process flow template for Information Risk Management ►Achievement: -• Improved efficiency of activity tracker by 83% for IT Risk Compliance, 67% for Security Operations Center• Improved accuracy of activity tracker by 40% for IT Risk Compliance, 25% for Security Operations Center

TCS►Role:- Onsite co-ordinator and QA Automation engineer►Responsibilities:- •Quality Assurance Automation Engineer for validating gateway’s behaviour for 3G,4G technology•Onsite coordinator at CISCO to liaise between the client and offshore testing team of 40 members •Coordinated Quality Assurance checks and removed bottlenecks in the process •Gap analysis and in depth analysis of all automation setup & testing issues, schedule concerns •Mentored and trained a team of 10 to ensure smooth delivery of a new project within the deadline►Initiatives:-•Conducted orientation program and mentored 7 graduate engineers on Fundamentals of IP networking•Acting team lead in 2nd month in absence of Team Lead providing high client satisfaction•Initiated and conducted 6 knowledge sharing sessions with the team for enhancing their knowledge base►Achievements:-•Achieved 30% reduction in execution time of manual testing on CISCO gateway through test automation•Saved 800 man hours by resolving critical network & configuration issues with automation setups•Highly appreciated for routing 3 new project opportunities from Client to TCS-Cisco Account