Bhavik P. Email & Phone Number

Harrow, Gb

Harrow, England, United Kingdom

London, England, United Kingdom

Collaborated with senior management to understand their IT needs and provide appropriate solutions. Communicated IT initiatives, progress, and challenges effectively to stakeholders at all levels.Collaborated with external vendors and suppliers to manage relationships, and ensure the delivery of high-quality IT products and services. Conducted vendor assessments and made recommendations for vendor selection.Stayed abreast of emerging technologies and industry trends. Evaluated new technologies,tools, and methodologies for potential implementation to improve business processes andefficiency.

London, United Kingdom

Delighting office staff by contributing to planning, implementing, and maintaining desktop infrastructure within Diligent’s day-to-day business operations Configuring Zoom, Cisco Webex, Cisco Jabber, VoIP, neat.bar and Evoko Video Conferencing equipmentAccountable for 11% increase in overall customer satisfaction as it relates to IT support and influence within other IT areasProcessing and maintaining the onboarding and offboarding of Diligent staffManaging and executing internal IT projects which improved operational efficiency by 18% within 3 monthsDeveloped knowledgebase articles for use with an automated botReducing SLA breaches by managing the ticket queue in ServiceNowPlayed a key role in Diligent's merger & acquisitions by working with and maintaining relationships with key stakeholders across the globeManaged the EMEA offices' asset managementWorking with the engineering team to automate tasks for the Service DeskMicrosoft Office 365 Technical knowledge and Microsoft Exchange ServerITIL, IT Service Management, Incident Management, and TrainingExchange Management Console (EMC), MS Exchange email setupHelped to configure InTune Zero-Touch deployment and Zero-Touch deployment for MacOS using Jamf ProManaging our SSO environment using Okta and user accounts using Active DirectoryManaging office closures and office re-locations

London, United Kingdom

Contributed to bump up customer retention by 89%, connecting with Diligent’s customers to provide high-touch product security support across the globe - Americas/EMEA/APACBecame a Subject Matter Expert on the security architecture and the security features of Diligent’s SaaS productsMember of Diligent’s security group and a resource for regional customer success and Sales teams to increase Diligent's customer base by 12%Ensuring all boxes are ticked by assisting with internal and external audits from customersCreated Knowledgebase articles for the customer success and sales teamsAssisted sales and customer success teams on client demos regarding security-related topicsAssisted the security operations team with daily operational tasksCompleted client questionnaires regarding infrastructure and productUsed tools such as Splunk/CrowdStrike to monitor and search through logsSet up and managed the penetration test environment for prospects and clientsManaged the recording of security incidents and risk management in EMEAAnnually reviewed and updated Diligent's policies, standards, and security documentation

London, United Kingdom

Contributed to skyrocket customer satisfaction by 95% handling Tier I and Tier II support and client relationships through answering support calls and emails from clientsWorked closely with both the account management team and the support team to ensure speedy resolution of all application issuesQA tested the Diligent Boards application prior to release