Working as an inbound and outbound customer relationship specialist in Public Service Health CarePlan (PSHCP) department and served to public service members related to various inquiries about theirbenefits plans.➢ Authenticate members to confirm authorized caller, safeguard personal data and prevent fraudulentactivities.➢ Received training in various departments such as Positive Enrolment, Tech Support and Drug, andassisted members effectively.➢ Communicate professionally with members, acknowledge their problems and after researching fromdatabase, provide best solution.➢ Solve multiple technical problems such as account linking issues, sign in errors, technical issues duringonline claim, etc. and help to complete positive enrolment, registration to MYCLAW account andnavigation to various parts of the website and mobile application.➢ Assist members related to drugs coverage under benefits plan, apply for prior authorization request fordrugs, claim handling and re-assessment,➢ Professionally greet all members and welcome them at the beginning of the call as per company’sstandard guidelines.➢ Provide promised callback upon receiving solution of complex problems from knowledge centerdepartment.➢ Used various software such as Cisco Finesse, Salesforce, BEN Mainframe, SAP, MS Teams and manymore to conduct various activities and, make work smooth and effective.➢ Possessing a ‘protect B’ certificate and able to maintain privacy and confidentiality of data anddocuments.

➢Performed desk duties, provided access control and helped residents with various inquiries.➢Received phone calls from residents and provided appropriate answers or solutions quickly and precisely.➢Provided excellent customer service to the residence and troubleshoot various types of problems.➢Behaved as a mediator between management and resident, solving common problems by contacting contractors after approval of the management.➢Accepted packages from delivery companies, entered data in CRM software, notified and dispatched upon resident’s request

• Configure device operating systems including Windows and Linux, while configuring disk partitions and filesystems• Troubleshoot and problem solve core service and support challenges while applying best practices for documentation,change management, and scripting• Support basic TI infrastructure and networking, including DNS and DHCP, applying standard protocols with TCP/OPcommunications• Configure and support PC and loT device hardware• Manage an organization's computers and users using Directory Services, Active Directory, and OpenLDAP• Learn how to lay the foundations for successful Agile projects using methodologies and tools such as Scrum, Kanban • Develop a complete understanding of the Agile project management lifecycle, key techniques and deliverables

➢ Received calls from clients, authenticated, understood problem of clients and provided service and guidance according to underwriting manual.➢ Made quote for home and auto for new and existing clients, bound the policies.➢ Used various CRM softwares such as Salesforce and Workspace and Guidwire. ➢ Greeted clients as per organization’s protocol and offered various discounts and coverages for Homeand Auto policy to make sure they are fully covered.➢ Dealt with client’s accounts, maintained privacy and confidentiality of their information.➢ Generated agent – client relationship, built rapport with clients, advised about importance of Life insurance and offered to connect Life Insurance Advisor for cross sale.➢ Documented calls and changes made in the policy for future reference

➢ During technical difficulty, solved issue of the computer by help of technical support team.➢ Offered combine discount on multiple services and promoted cross-selling. ➢ Provided various discounts and offers to the customers to keep connected with the company.➢ Received calls from the customers, acknowledge their problems about service and provided appropriatesolution in courteous manner.➢ Recorded information related to problems generated to the customers for quality purpose.➢ Sent various promotional offer’s messages to the valuable customers as per order by manager