I am a key stakeholder and representative of the Retail & Business Banking Division in the Risk, Reporting, Monitoring and Governance Team. I manage Risk, Oversight, Controls and Governance across my division supporting at a Bank-Wide level as a key Stakeholder and Subject Matter Expert in Third Party Risk Management. I also manage Ring-Fencing Regulation, Conduct Risk, ID&V Change Governance, Operational Continuity in Resolution & Model Risk.

Supporting and collaborating with the Retail Division, creating operating models for various regulatory risk themes. Consulting with the business ensuring they are educated and compliant to a regulatory standard. Managing creation of new solutions in order to facilitate success in Risk Management. Bringing people together to create common communities within the bank in order to share success and encourage efficiencies in process and solutions.

Reporting directly into the Risk Director of the Ring-Fence project. The biggest project at the time in the Bank. A key Stakeholder with the view to accelerate monitoring and managing emerging risks, assumptions, issues and dependencies within the industrywide regulatory deadline. Providing projections and presenting to senior management in forums showing the direction of travel of the project from a risk perspective. Working along side KPMG to ensure project objectives and milestones are managed efficiently to a high standard.

Primarily taken on due to the high demand of PPI complaints, learning the customer journey as it evolved in order to create efficiency opportunities for customers. I worked in a varied role during my time with individuals qualified to resolve complaints related to products provided by regulated advisors as well as non-advised products. Gaining a vast amount of knowledge on process management keeping quality intact and further knowledge gained on banking products. There were elements of quality checking to the role as well as Management Information interrogation.

Taken in and recognised as a Graduate, I was assigned as a Personal Banking Adviser in 2 very different environments. initially I was placed in an Alliance & Leicester branch going through the transition into Santander. My initial responsibilities were to ensure staff were trained correctly on the new systems and translate the transition from Alliance & Leicester to Santander. Following this, I gained experience at the cashier desk and how to provide a first-class face-to-face customer experience to people from all walks of life. This role provided me with a great foundation to then coach and support staff once I gained full sign off to provide customers with suitable banking products.