Professionally qualified resource offering over 17 years of post-qualification experience in Banking Operations & Transaction Banking. Result-focused and effective leader with proven ability to handle senior roles in banking operations, transformation, customer experience and technology. Extensive experience in handling big teams and complex projects. Strong business development professional with a MBA focused in FINANCE from ICFAI BUSINESS SCHOOL.Through my career, I have managed several jobs at different levels covering Offshore Operations, Country Operations, Regional Operations & Global Operations. As part of managing these roles, the below were a key aspect of my overall job responsibilities and accountability:a. Expertise in Transaction Banking - Payments & Cash Management, Product and Channelb. Operational Risk Management & Designing Control Frameworkc. Business Process Design, Re-engineering & Transformation, with focus on Omni Channel customer experienced. Process Digitizatione. Project Leadership & Management f. Talent Acquisition, Training & Mentoringg. Operations Management – Both Run & Changeh. Customer Experience Strategy & Managementi. Internal Audit