Bhavin Doshi Email & Phone Number

Manama, Bahrain

Job Description:- Lead & Manage the Large Program of Transaction Banking Transformation, at Enterprise level.- Lead Process Efficiency & Customer Experience for adopting online banking, new branch account openings, digital implementations & after sales client services.Job Responsibilities:- Building & Implementation of new systems and processes, for Transaction Banking Program & Track implementation of New Transaction Banking products in key markets.- Detailed step by step time management of the GTB Transformation Program.- Managing Large Scale Complex Projects with key focus on meeting project requirements, timelines & budget. - Rolling out new products & solutions, to enhance overall offering & customer experience.- Driving Digital Strategy- Re-engineering Account Opening & Customer On-boarding Process. - Tracking end-to-end process KPI’s at various customer segment levels. - Acting as an alternative salesforce to generate new / additional business.

United Arab Emirates

Job Description: Lead & Manage all Risk & Control Activities, Process Re-engineering, Strategic Projects & Transformation Activities pertaining to Cash Management & Treasury Operations, for all Arab Bank Operating Countries based out of UAE.Job Responsibilities:• Responsible for formulation and implementation of ‘Go To’ Strategies, drive efficiency and transformational initiatives.• Perform Deep Dive reviews of countries, to drive efficiency and implement robust operational controls.• Help and support new product implementation and roll out.• Prepare centralized Policies and Procedures, governing processes in countries.• Identify Operational Risks across countries and provide control requirements and recommendations on risk mitigants.• Manage, Support and Implement Strategic Projects for all Countries.• Provide Support to countries on all major projects undertaken.• Governance and Oversight on Countries, for Cash Management & Treasury functions.

United Arab Emirates

Head - Egypt Consumer Operations & EMEA Regional Consumer Core Operations & Transaction Services Lead.Job Description: Egypt Consumer Operations: Manage the overall Consumer Operations for Egypt business and support the sale activities. EMEA Consumer Regional Operations: Manage all Risk & Control Activities, Process Re-engineering, Strategic Projects & Transformation Activities pertaining to Core Banking & Transaction Services Operations, for EMEA Countries based out of UAE.Job Responsibilities:Egypt Consumer Operations: • Lead Consumer Operations strategy and execution across Egypt.• Manage and co-ordinate activity with stakeholders in all aspects of Consumer Operations.• Make ‘Remarkable’ service delivery an integral part of operating culture with specific responsibility for customer service levels and complaints management.• Leadership of 250+ FTE.• Monitor efficiency and drive productivity saves and re-engineering within the operations units and track actions through to resolution.• All operational processing i.e. all aspects of operations from account opening to statements to delinquent accounts.• Interface with Technology & Other Business partners• Ensure robust talent management, succession planning and diversity plans are in place.EMEA Consumer Regional Operations: • Responsible for formulation and implementation of ‘Go To’ Strategies, drive efficiency and transformational initiatives.• Perform Deep Dive reviews of countries, to drive efficiency and implement robust operational controls.• Identify Operational Risks across countries and provide recommendations on risk mitigants.• Designing processes for Digital Self-service and right shoring.• Manage, Support and Implement Strategic Projects for all EMEA Countries.• Provide Support to countries on all major projects undertaken.• Ensure all EMEA countries adhere to the Vital Few’s related to Core Banking activities.

As part of the current Job description, I handle the Operational requirements for the below functions, for both Consumer & Corporate Business Segments of Citibank UAE:- Account Opening, Maintenance & Closure Operations- Funds Transfer & Salaries Operations- Time Deposit Operations- Check Clearing & Collection Operations- Investment Operations- Insurance Operations- Treasury Operations (Consumer Only)- Loans Operations. - Cards Operations

Team Manager for a unit comprising of 42 people, which does transaction processing, related to Funds Transfer & Time Deposit Operations for Citigroup clients based in the Middle East (UAE, Egypt & Bahrain) region.

Worked as an Officer Trainee for the Transactional Banking Group of HDFC Bank Ltd. sourcing for High Net worth Individual (HNI) relationships.

Mba, Finance

Bachelor Of Commerce, Commerce

Advanced Diploma, Marketing And Sales