Bhavin Jain Email and Phone Number

• Working as both functional and technical consultant for multiple clients• Hands on experience in the Service Now version upgrades• Implementation and Customization of Service Now modules with end to end delivery• Good Hands-on on JavaScript,JSON,HTML/CSS• Configuration on the Coaching loops methodology • Experience in handling discovery process with discovering the CI based on the servers.

* Working on Service Anywhere Implementation* Implementation of the Problem,Change,Incident,Service Request modules* Design of the Approvals strategy* Implementation on the Auto Routing and listing features* Preparation of the Training material document for the end users based training* Design of the ER flow diagrams based on each modules* Integration with the Ucmdb* Case Exchange with Service Anywhere and Service Manager

* Worked on Implementation of IT service Management.* I have Configured the SLA management process with scheduling * Implemented Feedback process* Functionality of notification logs for capturing each and every notification.* Customization of Mass Update function with complex update* Worked on the notification module* Implementing the Response & Resolution SLO with alert process. * Implemented the Data flow model and configured the CI in the UCMDB Discovery* Designing of Email Integration mailbox using Connect-IT* Implemented the Auto escalation of tickets flow directly to incidents module* Customizing the Incident,service Desk, problem,SLA management modules* Helping client in achieving the after breach SLA functionality with scheduling.* Expert in the Database queries with stored procedures* Working on Asset Management for ITIL based projects* Assistance of data migration with Siebel* Automation of Retirement process of assets with SDLC process along with the manual adjustment process* Performing independent and Unit testing * Good Knowledge on Oracle database