Responsibilities:• Involved in requirement gathering from the client location, knowledge transfer and setting expectations on project progress at the client end.• Developed and customized Entitlements and Milestones for SLA management.• Configured custom Lightning components to develop Customer 360-degree view, Search Functionality within the Salesforce Service Console.• Used Lightning process builder for visualizing and creating automated business processes.• Built different apps with Lightning App Builder, Lightning Components, Lightning connect integrations across multiple connections.• Worked with Dynamic Apex to access S-Objects and field describe information, execute dynamic SOQL, SOSL queries.• Created many app pages, home pages integrating the custom components for Salesforce Lightning and salesforce1 mobile app. • Worked on Salesforce Lightning components for building customized components replacing the existing ones and triggered interface events by user interactions, which includes Lightning component framework and also involved in building Lightning Components using the Aura framework.• Created Apex Controller server for Salesforce Lightning experience and added Lightning Component to Lightning pages and record pages.• Customized Salesforce.com fields, page layouts, record types, list views and queues.• Worked closely with Sales Operations team and Business Analysts in building Reports and Dashboards.• Used Salesforce1 simulator during the development to test if the lightning components works properly on the mobile device.• Used Salesforce Lightning Inspector to debug the lightning components.• Communicated regularly with the SFDC designated super users to support them in their role and provided information and training on new features and functionality.Environment: Salesforce.com, Apex Language, Lightning Web Components, Aura Framework, Apex Classes, Service Cloud, Triggers, Visual Studio, REST API, SOQL, SOSL, Git, Windows.

Responsibilities:• Gathered business requirements, designed, and implemented business process for Salesforce.com, especially in marketing, campaigns, opportunities, and lead generation.• Developed workflow rules, tasks, emails and alerts to track customer related tasks and activities• Developed Apex classes and Apex triggers for various functional needs of the organization and managed the version of code through Git.• Involved in SFDC configuration and design of Service Cloud and Force.com solutions with an emphasis of service cloud solutions.• Created many Lightning Components and server-side controllers to meet the business requirements.• Migrated the standard and custom objects in standard experience to Lightning experience.• Upgraded some apps from Salesforce Classic to Lightning experience to develop rich user interface and better interaction of pages.• Built reusable UI components and pages with Lightning component framework.• Worked on Salesforce1 Platform to build Mobile App by enabling Lightning Components for use in Salesforce1 mobile platform to make Lightning Application mobile. Retrieved some data and its functionality from Third-Party API's and displayed within the Lightning component.• Automated the business processes using out-of-the-box tools and services of Lightning Experience.• Wrote SOQL, SOSL queries in Apex triggers and controllers, used Salesforce workbench to generate queries.• Extensively used Apex Data Loader to synchronize the data between external systems and SFDC.Environment: Salesforce.com, Apex, Lightning, Apex Classes, Service Cloud, Triggers, Force.com IDE Plug-in, SOQL, SOSL, Apex Data Loader, REST API, Windows.

Responsibilities:• Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.• Developed Visualforce Pages and provided business logic in Custom, Extension Controllers, wrote wrapper classes to display data from various objects in UI.• Proactively created Apex Triggers and Apex classes and also developed and managed complex workflows, approvals, validation rules, assignment rules and system triggers.• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.• Worked with Apex on Force.com IDE, created custom controller classes for Visualforce pages and to implement custom business logic.• Worked on various AppExchange products according to the needs of the organization.• Responsible for writing SOQL & SOSL queries with consideration to Governor Limits for data manipulation needs of the application using platform database objects.• Imported data from excel sheets in to Leads, Accounts, Contacts and Opportunities using Data Loader and Import Wizard.• Implemented Web to Case, Email to Case functionalities to provide a better customer support to the customers.• Implemented Salesforce Development Cycle covering Service Cloud, Call Center, Chatter & App-exchange applications.• Integrated Salesforce CRM and the legacy system using Cast Iron Integration Systems.• Designed various types Email templates for auto response to customers.• Used Apex Data Loader, Demand tool for migration of data into Salesforce.com from external systems.• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into salesfoce.com, checking for correctness of the data.Environment: Salesforce.com platform, Data Loader, Apex Classes, Controllers, Triggers, Service Cloud, Data Migration, Cast Iron, Visualforce, SOQL, SOSL, Workflow & Approvals, Java Ant, Custom Reports, Dashboards.