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Bhavin Shah personal email
Bhavin Shah phone numbers
Bhavin Shah is a ServiceNow Operations Lead at CloudStratex. He possess expertise in itil, disaster recovery, project management, vendor management, it operations and 17 more skills. Colleagues describe him as "I have had the pleasure of knowing Bhavin for a number of years and can attest to the fact that Bhavin is a consummate professional. His knowledge of ITIL is second to none as is his ability to influence and motivate peers and team members. His work at Johnson Matthey was instrumental in building a solid ITSM platform which was rolled out globally across the group. I would recommend Bhavin at the Director level and above for any IT initiative requiring thought leadership and management of complexity in order to drive a project forward.", "I would strongly recommend Bhavin for a leadership role covering ITSM best practice and governance, including: Performance management across functions and processes; Applying his solid experience in ITSM processes and tools; Effective third party management to ensure contractual commitments are delivered; Team management across multiple ITIL disciplines; Engagement in any stage and across all stages of the service lifecycle, seeking opportunities for process improvement; Executive level stakeholder engagement, budget forecasting and financial management.", and "I worked with Bhavin on a key global project within Johnson Matthey in 2019. Bhavin was heading up a varied and large portfolio within IT at the time but would always give us his time and knowledge without hesitation and with genuine dedication to the business and project. I found Bhavin’s ability to step back and look at the bigger picture invaluable in a project environment, where it is easy for stakeholders to get into a level of detail which can stunt progress. Here, Bhavin bough clarity and asked the right questions at the right time. He is a great collaborator and I really enjoyed working with him."
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Servicenow Operations LeadCloudstratexLondon, Gb
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Servicenow Practice Lead4Vco Limited Feb 2024 - PresentLondon, Gb -
Servicenow Operations LeadCloudstratex Apr 2021 - Feb 2024London, London, City Of, Gb -
Itsm ConsultantLseg (London Stock Exchange Group) Feb 2022 - Jan 2023London, England, Gb -
It Service Management Architecture & Governance, Snr Manager (Interim)Lseg (London Stock Exchange Group) Oct 2021 - Feb 2022London, England, Gb
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Head Of ServiceWanstor Dec 2020 - Mar 2021London, Gb -
DadDad Jun 2020 - Nov 2020Time out to take care of my Dad and support children with home schooling through this time of the pandemic.
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Head Of It Service Governance & ItsmJohnson Matthey Jan 2019 - May 2020London, Greater London, GbServed as Global IT Service Management executive. Deliver strategic direction and thought leadership for global Service Management governance and operational functions supporting IT service delivery. Lead service management teams to meet/exceed service and programme KPIs, manage costs as per budget, and improve staff performance and talent agendas across global Service Delivery teams. -
Service Management Office ManagerJohnson Matthey Feb 2016 - Dec 2018London, Greater London, GbActed as part of global £15M ITOM programme to stand up a Service Management function, devise and implement core ITSM processes and implement the ITSM toolset (Ivanti) from programme to BAU. Enabled support of first wave of Global SAP deployment programme. Built and led Global Service Desk with >30 analysts and transformed to 24x5 function with five local language desks as quick win and implemented 24 x 7 Service Desk.
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It Service Management Office ManagerBio-Rad Laboratories Jan 2013 - Jan 2016Hercules, Ca, UsPerformed as Senior IT Service Manager for large research, health care manufacturer, and supplier of products/systems for separation of complex chemical and biological materials produced by 8K employees globally. Introduced core ITIL-based processes and multilingual Global Service Desk for global transformation of IT Operations. Increased efficiencies through automation of workflows within ITSM tool; Service Now increased IT presence within user community through introduction of Service Catalogue, Self-Service Portal, and Chat. -
It Business Account Manager + It Operations Manager Northern EuropeBio-Rad Laboratories Aug 2009 - Dec 2012Hercules, Ca, UsEnsured efficient service delivery to EMEA and 24x7 support services availability. Led end-user support service delivery to 300+ users across EMEA with team of seven technical specialists. Standardised hardware/software assets and improved CI data integrity within CMDB. Executed IT Service Management processes and toolset; Service Now.
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It Helpdesk ManagerNew Star Asset Management Aug 2006 - Jul 2008GbSteered IT operations for dynamic asset Management Company with 400+ employees globally while serving as IT service manager. Provided first-level support, including trading floor support, managing global Helpdesk function/client-side services, and collaborating with technical support towers. Formed Service Management capabilities while interacting with business to harmonise Business Continuity Process. Designed ITIL-based Service Management processes. -
Helpdesk Analyst, Emea Helpdesk Team LeaderFritz Companies Inc, United Parcel Service, Ups Scs Jun 2001 - Jul 2006Or Yehuda, Il- call logging- implementing and deploying customised call logging system- providing 1st and 2nd line support to EMEA offices- project resource- office merger and closure coordination during acquisitions- software and hardware deployement- knowledgebase documentation- work along with 3rd line support team based in Belgium and Netherlands- trend analysis and reporting from call logging system- point of escalation- implementing Out of Hours support services- -
It DepartmentAtlasair Ltd (Ups Subsidiary) May 1999 - Jun 2001- Year 2000 testing- IT Support to nationwide branches- desktop rollout- software rollout- work with external vendors- network implementation, monitoring and management- replacement of WYSE terminals with desktops and emulation software for the air freight system
Bhavin Shah Skills
Bhavin Shah Education Details
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University Of WestminsterComputing -
Oshwal Academy, Mombasa
Frequently Asked Questions about Bhavin Shah
What company does Bhavin Shah work for?
Bhavin Shah works for Cloudstratex
What is Bhavin Shah's role at the current company?
Bhavin Shah's current role is ServiceNow Operations Lead.
What is Bhavin Shah's email address?
Bhavin Shah's email address is bh****@****h.co.uk
What is Bhavin Shah's direct phone number?
Bhavin Shah's direct phone number is +4417632*****
What schools did Bhavin Shah attend?
Bhavin Shah attended University Of Westminster, Oshwal Academy, Mombasa.
What are some of Bhavin Shah's interests?
Bhavin Shah has interest in Education.
What skills is Bhavin Shah known for?
Bhavin Shah has skills like Itil, Disaster Recovery, Project Management, Vendor Management, It Operations, Team Leadership, Service Delivery, Incident Management, Service Management, Windows Server, Process Improvement, Active Directory.
Who are Bhavin Shah's colleagues?
Bhavin Shah's colleagues are Sri Ram, Parthiban Shankar, Ankit Jha, Ashwini Rao Gs, Balasubramanian Seetharam, Nandini Raman, Rashmi Arasu.
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