Service Desk: manage, prioritize and monitor all service desk tickets are completed efficiently and within SLA. Ensuring service desk KPI’s are constantly achieved and expectations are exceeded combined with daily and weekly reporting / meetingsAD: Adding and removing users in Active Directory makes sure profile and emails are setup/archived, network accounts have been created/disabled. Microsoft System Centre Configuration Manager: Manage computers, servers, keep software up-to-date, managing configuration and security policy and monitoring system status.Office365: Manage license compliances for user accounts, create and run PowerShell Script to retrieve user or organization specific data such as distribution group membership, Password Expiry Policy etc. Exchange: Create and configure user mailbox, outlook profiles and rules, email distribution groups, SPAM filtering, mailbox reporting, Shared mailbox, email signatures.SharePoint: Build SharePoint sites, manage permission, build App Part, Web Part and SharePoint workflow.SAP: Manage SAP add-ons and user configurationVMware: Manage virtual servers, migrate between ESX hosts for better load balancing. SQL Server 2008 / 2012 R2: Provide initial support to System Developers to Manager System Database, perform schedule tasks and SQL jobs and run basic SQL queries. Cisco: Maintain Cisco devices, configuring switches, Managing Cisco ASA firewall, and setup ISA network security policies. SAN: Manage Storage Area Network efficiently for Virtual Machines, setup network redundancy and web consoles. SOE: Build Scripting and for software and SOE deployment through Dell KACE system. Remote Access: Setup Remote Access for remote sites and users using VPN and RDGateway and audit authentication logs daily for security purpose. PABX Phone System: Assign DID numbers, user extensions, setup call forward and Do Not Dial, Creating Voicemail box, Fax, after hours greetings etc.

Providing technical support over the phone to all IT users.Upgrading and deploying windows 7 to very large client’s network infrastructure. Create and manage user, deploy group policy using Active directory, Configuring outlook and Exchange.Handling incoming incidents via the phone / e-mail promptly and effectively.Diagnosing and resolving a wide range of technical issues over the phone.Investigating and implementing ways of reducing calls to the Help Desk by implementing proactive solution when possibleEnsuring that all call details are captured and entered in the logging software and keep customers updated as to progress.Provide troubleshooting and configuration support for client desktop and networking environment.Provide training to newly appointed staff to get them familiarize with the system and procedures. Perform Proactive Maintenance of all workstations such as patch management of windows update, Disk space, and anti-virus scan. Setup, configure and manage network Printer and scanners and other peripherals. Reporting clients through incident management system and follow up the issue. Monitoring and Managing network devices using RMM tool. Prepare knowledge base article of the incidents. Monitor the support queue and adhere to SLA's in place.Build, configure and manager Server and OS by adding server roles and patch management. Provide detail reports on asset management and effectively manage procedural documentation. Run Discovery job to add workstation into domain network.