Bhavin Navin Shah Email and Phone Number
Bhavin Navin Shah work email
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Bhavin Navin Shah personal email
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I'm Bhavin! I am a dedicated and results-driven professional with over 24 years of rich experience in enhancing organizational performance through expertise in client solutions, exceptional customer service, credit control, operations management, business analysis, and MIS reporting. Currently, I'm embracing the role of National Manager to the Executive Director's Office in a forward-thinking organization, where I deploy my vast experience and knowledge towards boosting our financial health and operational efficiency.What Sets Me Apart?#Credit Control & Financial Management: Expert in managing credit processes, conducting thorough credit analyses, and maintaining the health of accounts receivables to support financial stability.#Client-Centric Solutions & CRM: Committed to delivering bespoke client solutions, efficient contract management, and fostering strong client relationships through top-tier customer service.#Account Management Excellence: Demonstrated success in Key Accounts Management (KAM) and Major Accounts Management (MAM), ensuring client satisfaction and loyalty.#Data-Driven Strategy & Process Improvement: Proficient in MIS reporting, strategic planning, and employing Six Sigma methodologies for insightful decision-making and enhancing operational processes.#Industry Expertise: Vast experience in the logistics sector, specializing in courier, cargo, logistics, freight, and cold chain solutions, driving efficiency and innovation.#Leadership & Soft Skills: A natural leader with exceptional communication, interpersonal skills, and analytical thinking, capable of thriving in diverse environments.#Tech Savvy: Skilled in various IT tools, including MS Office, G Suite, Salesforce, and Quickbooks, facilitating streamlined operations and effective management.I am deeply passionate about utilizing my comprehensive skill set to contribute to my organisation's and client's success. My dedication to excellence, continuous improvement, and client-first approach make me a valuable asset to any team looking to achieve remarkable results.
V-Trans (India) Ltd
View- Website:
- vtransgroup.com
- Employees:
- 578
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National Manager To Executive Director'S OfficeV-Trans (India) Ltd Nov 2023 - PresentMumbai, Maharashtra, India
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Corporate Manager - Customer ServiceV-Trans (India) Ltd Feb 2021 - Oct 2023Mumbai Area, India
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Executive AssistantV-Trans (India) Ltd Aug 2019 - Jan 2021Mumbai, Maharashtra, India
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National Manager - Bi, Claims & Crm (Large, Medium & Retail Accounts)V-Xpress (A Division Of V-Trans (India) Ltd.) Nov 2023 - PresentMumbai, Maharashtra, India -
Corporate Manager - ClaimsV-Xpress (A Division Of V-Trans (India) Ltd.) Feb 2021 - Oct 2023Mumbai Area, India
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Manager - Helpline & CrmV-Xpress (A Division Of V-Trans (India) Ltd.) Nov 2019 - Jan 2021Mumbai, Maharashtra, India
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Co-Founder | Designated PartnerPahal Car & Bus Rental Llp Oct 2017 - PresentMumbai, Maharashtra, India -
Zonal Customer Service ManagerGati-Kwe Jul 2018 - Aug 2019Mumbai, Maharashtra, India# Handling escalations, Ensuring not more than 2 % to go beyond Head - Business Development level.# Setting up of Customer Service concept at Express Distribution Centre's# Coordinating for day to day issues for smooth functioning of Customer Service.# Maintaining Complaint Resolution Rate & Complaint Resolution Index# Training of Customer Services resources in the Zone.# Give inputs in Quality process of customer service for further improvements# Identify and drive execution of continuous improvement opportunities within supply chain operations based on results of operating and financial performance indicators.# Prepare and establish the Supply Chain Toolbox to design and build the Value chain dashboard -
Head - Client SupportDtdc Express Limited Apr 2017 - Jul 2018Mumbai, Maharashtra, India# Leading the Client Support Team PAN India of +150 with 10 direct functional reportee# Projecting the execution of Front-line & Back-line team in Client Support Team throughout the country# Framing & implementing the KRAβs & KPIβs of Client Support Team# Coordinating with Direct Party Operations Team for execution of agreed SOPβs & SOWβs with the customers# Analyzing the key service failures of direct party customers and suggesting the corrective and preventive measures to overcome it # Liaising for PAN India Roll out & executing National Contracts signed across the country# Engaging in declaring Dynamic Fuel Surcharge for Domestic Express of Air as well as Surface mode on monthly basis# Support Collection Team for query resolution related to SLAβs of National Contracts & Major Direct Party Customers# Outlining the Operational, Billing & Collection SOPβs and Sales Agreement / Contracts in consultation with required stakeholders -
Manager - National ContractsDtdc Express Limited Aug 2012 - Mar 2017Mumbai Area, India# Pan India Roll out of National Contracts signed across the country# Be an escalation for PAN India reverse pickups# Flash the Dynamic Fuel Surcharge for Domestic Express# Lead the outbound KAT β Key Accounts Team (20 executives) for West Zone1 (Mumbai)# Support Collection Team for National Contracts & West Zone1 (Mumbai) Customers# Upgrade customer to premium products# Map customer with nearest branch or channel partners for service# Define Operational, Billing & Collection Standard Operating Procedures (SOPβs)
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Dy. Manager Credit Control β Western IndiaSdv International Logistics Limited Feb 2011 - Jul 2012Mumbai Area, India# Prepare daily, weekly & monthly MIS on Collections, Debtor Status, Credit notes, Complaints and submitting them to the top management for effective decision making# Analyzing credit and recommending, terminating credit limits# Compiling and maintaining all customer related information# Check with internal & external customers on transaction which are in arrears -
Team Leader Query - Western IndiaTnt Apr 2010 - Jun 2011Mumbai Area, India# Guiding team of 55 credit controllers comprising a ledger of 35crores spreading 5 states for query management# Registering all customer queries / complaints in the SAP module, MIS and resolving them as per escalation matrix. Preparing periodic MIS reports and submitting them to the upper management for effective decision making# Visit various branches for training in effective resolutions of customers query and SAP module for effective call cycle & query management# Perform Invoice Corrections and issue credit notes to customers# Check SOPβs of Major accounts -
Credit Control ExecutiveTnt Nov 2007 - Apr 2010Mumbai Area, India# Structuring credit transactions innovatively and utilizing various financing options to ensure that customer needs are met consistently with risk management philosophy / principles# Analyzing credit policy feasibility in view of revenue generated and profits, accordingly initiating recovery processes. Recommending incrementing, decrementing, terminating credit limits in view of credit history# Compiling and maintaining all customer related information in the Sap module customer database in an accurate and complete manner as per data quality standards
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Special Service ExecutiveTnt Jan 2007 - Nov 2007Mumbai Area, India# Devised and implemented βTailor Made Servicesβ targeting key clients with the aim of generating cream revenue and thereby, augmenting profitability scores of the business# Tracked the commercial (freight), clinical express & special express consignments to ensure their smooth transportation and delivery worldwide# Determined transportation, custom and other such rates/ charges for each courier types and quoted best possible prices to the customers thereby, ensuring business repeats# Coordinated with destination / origin countries airline operation staff to negotiate least possible transit time for clinical express & special express consignments as per customer needs
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Customer Service OfficerTnt Mar 2004 - Dec 2006Mumbai Area, India# Identified customer needs, accordingly planned and implemented turnkey marketing/ customer service strategies for se to consistently chart a rising business curve for all company services# Kept the customers updated on company services, attended to their queries and complaints to ensure customer satisfaction, business loyalty and increase client base# Liaised with customers to ascertain effective collection, transportation and invoicing for services provided as well as to follow up in case of any service failure# Regularly updated the customer database for future references whilst ensuring all the data captured are accurate/ complete and in compliance with set standards
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Operation AssistantTnt Sep 2003 - Feb 2004Mumbai Area, India# Successfully bagged, sorted and coded international consignments as per destinations, accordingly sent e-mails/ alerts to the respective airport depots for dispatching the courier bags# Maintained master airway bill stock, prepared receipts for all custom duties and octroi charges paid by the company as well as submitted the receipts to account department for maintaining a record of the same# Assisted the supervisor in solving problematic, freight & mail consignments in coordination with the respective departments
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Ground Service AssistantTnt Jul 2000 - Aug 2003Mumbai Area, India# Handled the pick-up and deliveries of international shipments for express, freight and mail items as well as collected custom duties from respective customers for the same # Distributed monthly bills to the credit customers as well as oversaw the timely collection of payments from them# Assisted the supervisor in generating periodic reports for the management as well as managed the branch activities in his absence
Bhavin Navin Shah Skills
Bhavin Navin Shah Education Details
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Business Administration And Management, General -
Management -
K. P. B. Hinduja College Of CommerceFirst -
Sir Cowasjee Jehangir High SchoolFirst
Frequently Asked Questions about Bhavin Navin Shah
What company does Bhavin Navin Shah work for?
Bhavin Navin Shah works for V-Trans (India) Ltd
What is Bhavin Navin Shah's role at the current company?
Bhavin Navin Shah's current role is National Manager at Director's Office | Intrapreneur & BI Enthusiast | IIM Kozhikode Alum | CXO Programme Candidate @ XLRI | Passionate Blogger π.
What is Bhavin Navin Shah's email address?
Bhavin Navin Shah's email address is bh****@****ail.com
What schools did Bhavin Navin Shah attend?
Bhavin Navin Shah attended Xlri - Vil Programs, Welingkar Institute Of Management, University Of Mumbai, K. P. B. Hinduja College Of Commerce, Sir Cowasjee Jehangir High School.
What are some of Bhavin Navin Shah's interests?
Bhavin Navin Shah has interest in Health.
What skills is Bhavin Navin Shah known for?
Bhavin Navin Shah has skills like Operations Management, Management, Team Management, Mis, Business Development, Supply Chain Management, Crm, Sap, Logistics, 3pl, Customer Service, Negotiation.
Who are Bhavin Navin Shah's colleagues?
Bhavin Navin Shah's colleagues are Deepak Singh, Daniel Ravoori, Pawan Sharma, Manoranjan Dwivedi, Sandeep Pawar, Somi Bari Khan, Jitendra Patel.
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