Bhavin Chandiramani Email and Phone Number

- Managing 50+ clients in a day over phone calls and in-person by responding to their issues and queries, and simultaneously working towards maintaining useful relationships with them- Correspondence with vendors for negotiations of cost of parts and estimated arrival time (ETA) of ordered parts; most of these vendors are in Canada, the US, China, Vietnam, and Europe- Providing exceptional support to managers and coworkers by assisting and retaining the clients of the business, hence increased the overall efficiency of our department by 25%- Performed daily administrative functions such as answering calls, responding to emails, scheduling appointments, writing multiple reports, support documentation, and faxing reports

- Networked with Student Managers, Teaching Officers, and Career Consultants of well-known educational and employment institutes across Ontario for recruiting students and new graduates for internship and co-op opportunities in their field of studies; was successful in maximizing staffing goals of the company by 40% compared to the previous quarter - Saved the advertising costs of recruitment by 100% after conducting personal research on finding free job boards such as job inventory, Chegg internships, Relief Web, jobspider.com, Idealist, and many other portals for posting job advertisements- Screened, sourced, and interviewed candidates via telephone, skype, and zoom video calls to fill the job vacancies with a focus on positions such as software developer, HR assistant, event management interns, finance/marketing interns, and for few other roles- Developed summary reports of candidate’s profile after conducting the interviews to be able to share with the management team; these reports helped the management to reduce the timeline of the hiring process by nearly 2 times - Proficient in using the company’s HRIS software for maintaining and modifying personal information of the employees including immigration status, hiring dates, performance reviews, benefits, and attendance

- Assisted customers with product related queries, helped the customers with the checkout process, and supported the management for completing small projects related to sales floor arrangements. - Attained 100% marks in all customer service categories including communication skills, interpersonal skills, problem-solving, and friendliness- Improved the customer satisfaction ratio by providing extraordinary service to all the customers- Facilitated the new employee training by delivering on-the-job training to new hires and frequently set up training materials, therefore, grew the effectiveness of the customer service department by 20%- Trained in cross-departments to benefit the organization’s productivity by offering additional assistance to the management during primetime

- Conducted the entire recruitment process along with preparing employment letters, writing employee contracts, job offers, introductory emails, employee verification for hourly employees, and assisted the management with scheduling and administrative support- Improved the practices of conducting the recruitment process, new hire training, and orientation program by 35% after creating training manuals and entirely new training and orientation program; the training period for new employees was reduced by 3 times after implementing the new program and protocols• Established a whole new HR manual compliance with Canada Labour Code which included HR policies and procedures, employee training, performance management metrics, employee recognition program, payroll audit, as the first individual ever in this role for a Thunder Bay-based small business to reduce the HR issues such as recruitment activities, employee retention, orientation, onboarding, and work-environment- Developed policies for general employment such as payroll, overtime, working hours, vacation benefits, drug and alcohol testing policy, warehouse safety protocols, and lateness for work by complying with the labor regulations- Initiated a progressive discipline culture to correct the unacceptable behavior or misconduct of the employees; resulting in a reduction of employee grievances by 30%

- Answered explicitly 100+ inbound calls in a timely manner- Resolved customers’ complaints while identifying problems and taking appropriate corrective action, increasing client retention ratio significantly- Demonstrated professional etiquette and manners, improving 30% positive feedback immediately - Attained ‘Employee of the month’ Award 3 times in the last 6 months - Maintained records of customer interactions, transactions, comments, and complaints in the company’s database in an understandable way