Presales Professional with over 14 years of experience designing and providing solutions to client's problems through technology. In-depth practical knowledge in designing and implementing solutions on the ground to meet client expectations.

Providing consultancy to Fintech for product development

Looking after all the activities pertaining to aggregation and services distribution both technical and sales side.

I was a Team Leader for a Specific Client, and looking after all the IT Related queries across Gujarat Region. I was having the Team of 15 Engineers under me across the Gujarat region. Scope of Work :* Responsible to resolve all IT Related issues as per defined SLA which was agreed by the concern client of Wipro Infotech. * Looking after all the operational activity i.e. Incident Management, ITIL Implementation etc. across the Gujarat region for the specific customer.

I was Started a Project for a Customer of Team Computers Ltd. Project was a Helpdesk Management Concept for one of company's client.I was a Team Leader for a specific customer services. I was Responsible to meet below mentioned objective as per defined SLA, which was, mutually agreed with concern Customer. I was responsible to handle more than 18,000 desktops including all IT infrastructures like (Servers, Routers, Switches) with the help of two ASPs (Associated Service Providers)… Show more I was Started a Project for a Customer of Team Computers Ltd. Project was a Helpdesk Management Concept for one of company's client.I was a Team Leader for a specific customer services. I was Responsible to meet below mentioned objective as per defined SLA, which was, mutually agreed with concern Customer. I was responsible to handle more than 18,000 desktops including all IT infrastructures like (Servers, Routers, Switches) with the help of two ASPs (Associated Service Providers) Engineer team across Gujarat region.• Helpdesk Operation, Application Support• Vendor Management, Team Management, Knowledge Management• To run Customer Satisfaction Surveys on regular intervals• General Administration Show less