Bhavini Dilipkumar Email and Phone Number
👋 Hello! I am a motivated Junior Desktop Engineer with approximately six months of hands-on experience in IT support. My journey in the IT world has been both exciting and enriching, and I am now seeking to expand my horizons by contributing my skills to a dynamic team.💼 In my current role as a Junior Desktop Engineer, I've had the privilege of supporting end-users, resolving technical issues, and assisting with IT infrastructure management. This experience has allowed me to strengthen my troubleshooting abilities, improve my customer service skills, and gain practical knowledge of Windows environments.Technical Skills:🖥️ Operating Systems: Proficient in Windows 10 and Windows Server environments.🛠️ Desktop Support: Skilled in diagnosing and resolving hardware and software problems.🔗 Networking: Familiar with basic network configurations and connectivity troubleshooting.📊 Tools: Proficient in using IT tools such as Microsoft Office, remote desktop applications, and ITSM systems.🎓 I am committed to continuous improvement and have recently obtained my CompTIA A+ certification, which has added to my technical skill set.🔍 My goal is to further develop my technical expertise and grow within the field of IT support. I am passionate about providing top-notch support to end-users, enhancing efficiency, and contributing to a team's success.Hobbies:🌐 Beyond my professional endeavors, I enjoy staying updated with the latest tech trends, experimenting with IT projects at home, and participating in tech-related online communities. My passion for technology extends beyond the workplace.🤝 I am keen to connect with professionals in the IT industry who share my enthusiasm for technology and have insights to offer as I continue to build my career. If you'd like to connect or share experiences, please feel free to reach out.I am excited about the opportunities that lie ahead as I continue to grow in my IT career. Let's connect and explore how I can bring value to your team.
Network Point It Services
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Information Technology TechnicianNetwork Point It Services Jan 2024 - PresentLondon Area, United Kingdom
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Information Technology Support EngineerFortray Global Service Limited Jan 2023 - PresentLondon, England, United Kingdom*Supporting Windows 10, Windows Server, Active Directory, Office 365, Microsoft Office, Microsoft Teams, SharePoint Online, OneDrive, and other Business Applications for multiple customers. *Prioritizing and categorizing Incidents and Requests. *Provide 1st and 2nd line support as part of the Service Desk to assist with the speedy resolution of issues raised Improvements and automation opportunities *Proactively managing ITSM ticket queues, identifying knowledge gaps, process Ensuring all tickets are updated to the correct standard and that the customer’s expectations have been set accordingly *Resolving basic network connectivity problems. *Direct unresolved issues to the next level of support personnel *Managing helpdesk tickets through resolution and meeting SLAs *Plan and implement IT change requirements as per the change process. *Support end users with any issues arising with SharePoint and One-Drive installation, configuration, and day-to-day support of software and applications *Installing and Configuring Windows, Printers at the customer locations and providing remote support. *Provide Technical Support to - Desktops, Laptops, and Mobile devices users. *Manage Antivirus products, McAfee, Sophos, and Windows Defender. *Dealing with Ticket resolution and making customers fully aware of their status. *Managing Windows server support / Administration. Setting up new users, access rights, and passwords. *Perform Software and Hardware Troubleshooting. *Configuring and Managing the Active Directory, Group Policy, DNS, and DHCP services *Monitor PC, Laptops, and Network performance with different tools. *Responsible for creating, updating, and deletion of Responsible for Customer Share Point and users’ rights management via O365. -
Sales AssistantNext Dec 2021 - Dec 2022Watford, England, United Kingdom➢ Customer Service: Provide excellent customer service by assisting shoppers, answering questions,and addressing their needs.➢ Merchandising: Ensure products are well-displayed, shelves are stocked, and the store is organizedto optimize sales.➢ Cash Handling: Accurately process payments, operate cash registers efficiently, and handle cashtransactions securely.➢ Fitting Rooms: Assist customers in fitting rooms, maintain their cleanliness, and manage clothingreturns and exchanges.➢ Inventory Control: Help monitor and replenish inventory, report shortages, and assist withstocktaking activities. -
Sales AssistantPrimark Sep 2021 - Nov 2021Watford, England, United Kingdom➢ Offered personalized customer service, addressing product inquiries, and providing tailoredshopping recommendations.➢ Maintained store aesthetics through creative product displays and diligent inventorymanagement.➢ Efficiently handled customer transactions, ensuring accuracy in processing payments andreturns.➢ Oversaw fitting rooms, ensuring cleanliness and assisting customers with clothing choices andsizing.➢ Contributed to inventory control efforts by restocking shelves and actively participating instocktaking procedures.
Bhavini Dilipkumar Education Details
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Cyber Security -
Information Technology
Frequently Asked Questions about Bhavini Dilipkumar
What company does Bhavini Dilipkumar work for?
Bhavini Dilipkumar works for Network Point It Services
What is Bhavini Dilipkumar's role at the current company?
Bhavini Dilipkumar's current role is Microsoft 365 Certified: Modern Desktop Administrator Associate | MD-100 | IT Support Engineer | IT Technician /Helpdesk | Services Desk Engineer | 1st line Help.
What schools did Bhavini Dilipkumar attend?
Bhavini Dilipkumar attended De Montfort University, Atmiya Institute Of Technology & Science (Sfi),rajkot. 787.
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