As a Principal Service Research and Regenerative Design Strategy Leader, my dedication lies in unearthing and actualizing opportunities that not only enrich positive user experiences but also contribute to transformative organizational, social, and environmental outcomes. With my leadership, expertise, and unwavering commitment, I aim to foster holistic, regenerative, and impactful service experiences within businesses and our planet.Key Competencies:Regenerative Leadership: Orchestrating strategies for regenerative and sustainable practices, aligning services seamlessly with ethical principles and values.User-Centric Expertise: Proficient in user experience research, journey mapping, service blueprinting, concept modeling, heuristic evaluation, and competitive analysis for customers and employees.Organizational Change Management: Skilled in guiding clients through effective change processes to optimize operations and enhance service delivery.Usability Testing and Evaluation: Conducting thorough usability testing to ensure services meet user needs and expectations.Strategic Project Planning: Developing and implementing strategic plans aligning with client visions and goals.System Design: Applying systems thinking to design and enhance complex systems for optimal functionality.Teaching and Mentorship: Contributing to the growth of our industry and the next generation by teaching Sustainability and Impact, Research and Design Strategy, Advanced UX II, and Design Methods.Portfolio Highlights:Comprehensive Service Blueprints: Delivered impactful Pregnancy Pathway service blueprints, providing Sendero Health Plans with insights and conceptual frameworks for optimizing services and processes for at-risk expectant mothers.Strategic Service Design: Co-led transformative Tele-health Hospital and Continuum of Care service design, revealing unmet needs for family caregivers and aging populations, prompting meaningful change at Kaiser Permanente.Optimized Employee Workplace: Successfully redesigned a Level 1 Trauma Center in the nation's capital, significantly improving the end-to-end journey for medical staff in Perioperative and Labor Delivery.Operational Efficiency: Optimized intel accessibility and sales processes by informing design enhancements for Schlumberger's cSI Xploit 1.5 and 2.0 software releases.Service Design Leadership: Directed design teams through service research and ideation, presented audit redesign future state journey, and led executive strategy workshops with key stakeholders at The Hartford.