Responsibilities • Start-up MSP supporting various clients on hybrid and cloud-based infrastructure• Scheduled on-site visits to UK based client and remote support globally• Maintaining and supporting video conferencing hardware (Logitech & Yealink) at client London office. • Providing general support, maintenance and setup of all laptops and mobile devices. • Implementing and cloud platforms sauch M365, Azure, InTune, Atera, Bitdender and Proofpoint• Creating and maintaining documentation for all clients. This could include new user and leaver documentation. • Educate and train staff on Information system security best practices • Provide reports to help maintain windows and patches for all client for senior management • Provide support and guidance to fellow colleagues when dealing with difficult issues.

Responsibilities • Supported numerous clients within various sectors and industries across the UK and globally such as recruitment, legal, entertainment, consultancies and healthcare.• Built relationships with employees and liaising with key stakeholders to address the needs of individuals within client organisations.• Supported various levels from senior stakeholders to junior employees across all client organisations.• Diagnosed and troubleshooted incomings within SLA targets.• Maintaining software and hardware inventories for required clients• Experience in troubleshooting software and hardware faults. • Weekly and monthly scheduled visits to UK based clients including emergency site visits to resolve hardware issues• Collaborating with different teams such as the projects and network teams to deliver projects within a timely manner. • Adaptable to individual client’s needs within a fast-paced environment• Liaising with 3rd party vendors to resolve application and hardware issuesProjects• Migration project from windows 7 desktop PC’s to Citrix XenApp 6.5• Completed migration from Citrix Xen App 6.5 to Software as s Service (SaaS) and finance users to Citrix XenApp 7.5 (finance employees) • Implemented service pack upgrades to payroll applications critical to business needs. • Completed Telecoms migration project from physical to virtual • Completed various IT infrastructure & hardware office moves for various clients• Setting up IT infrastructure to enable remote and hybrid working and ensure adaptability during the pandemic.

Responsibilities• Assist junior members of the helpdesk staff troubleshooting various IT issues when needed.• Responsible for contracts renewals e.i. Printer fleet and cloud based archiving solution.• Maintaining and tracking IT departmental budget• Providing Remote support for UK and International offices for approximately 200 users.• Award winning corporate team of the year 2012-2013 & corporate support of the year. • Attending any pc hardware issues to back office and recruitment sales floor • Supporting users within Citrix XenApp 6.5 environment using citrix appcenter• Working alongside 3rd party vendors to resolve application and server issues.• Software, application and infrastructure changes using change control management across Huntress estate • SQL 2008 administration including running scripts, security / backing up and restoring databasesAchievements• Project work including Wyse terminal deployment for 200 desks and recycling of redundant hardware.• Citrix migration across entire Huntress estate. • Implement new inventory management system for all IT equipment for head office and all remote sites• Implementation of DR functionality of Mitel controllers complete re-work• DR testing IT infrastructure (working alongside 3rd party)• Critical upgrades of pay & bill system (tempest) which is core function of Business

Providing Telephone / Deskside support to GHG users / Consultants over 60 hospitals