Bhavin Virani Email & Phone Number

Remote

As a Services Engagement Manager at ComplianceQuest, I will lead the services engagement efforts, focusing on maximizing service revenue, establishing robust service management processes, and leveraging competitive knowledge to enhance product offerings. This role requires a seasoned professional with deep expertise in project management, client engagement, and strategic operations within the software or tech industry, preferably with a background in quality management systems.Responsibilities:Revenue Generation: Meet and exceed quarterly and annual service revenue targets. Monitor performance metrics and adjust strategies to ensure targets are met.Team Leadership: Build and manage the Services Engagement Management (SEM) team. Define roles, recruit talent, and provide training to ensure team alignment with company goals.Process Development: Establish and refine the SEM processes to enhance efficiency and effectiveness in client engagements and project deliveries.Competitive Strategy: Utilize knowledge from previous roles and industry insights to influence product development and positioning, ensuring a competitive edge in the market.Client Relations: Manage client relationships, ensuring high satisfaction, retention, and growth through excellent service delivery and proactive problem-solving.Performance Metrics: Develop and maintain performance metrics for the SEM team, aligning with broader business goals.

North Brunswick, New Jersey

- Created the Scoping Process for Implementation Services- Creation of Scoping Checklist and Templates such as Implementation Proposals, Services Overview presentations, Customer Proposals, etc.- Identified the best practices in scoping - Leveraging 9+ years of ETQ Reliance Implementation Experience,1) Understand the scope of the Implementation and putting together the Implementation estimates Including services such as Data Migration, Localization, Integrations, etc.2) Build a multi year implementation road map for the customers to get budgetary approvals3) Technical response to RFPs based on Implementation experience4) Participating in demos, workshops and guiding customers on best practices for implementation- Creation of the Scoping Team (Principal Consultants)- Creation and delivery of the Training for Scoping, Roadmapping, etc. (Amplify 2019 Service Sales Kickoff)- Team leading and guidance on a regular cadence- Launched the first successful ETQ Community- Combined all customer facing Forums into a single community- Responsible from procurement all the way to launch of ETQ community (Vanilla Communities product).- Responsible for training the customers and migration of historical data.- ETQ Community was later migrated from Vanilla Communities product to Salesforce.com in 2020.- Highest Services Sales Revenue Achiever for the past 4 years.- Exceeding revenue target year over year to ensure continuous pipeline of work for the delivery team (~$6.8 Million in Services sold, 150% Quota Achievement for 2021)- Create new services offerings for delivery and benefit to our customer base.- Lead the Application Improvement Committee- Responsible for soliciting feedback from the Implementation team and customers.- Design and present the solution to the Product Management. Help prioritize implementation of the features

North Brunswick, New Jersey, United States

Working as a Senior Implementation Consultant and Program manager in a software firm that provides quality and compliance management software.- Facilitated on-site requirements gathering sessions, focusing on goals, insights, business processes and output success criteria- Designed and developed requirements documentation, functional requirements specifications (FRS), process mapping, case studies, project plan, GANTT chart and issue/bug tracker for multiple Fortune 500 clients- Provided on-site training, assistance with administration and configuration of quality management software- Developed training materials (i.e. agendas, exercises and presentations) for all products and services, and updates for new releases- Configured web/cloud based systems, using Python, JavaScript, SQL, MySQL, Oracle, XML, and HTML- Provided technical, functional and business expertise to meet customer needs and satisfy expected business process outputs- Acted as a liaison between Business Stakeholders, Development Teams, Quality Assurance, IT Support and Validation teams- Performed integration management services for program issues, risks, business deliverable and proposals- Aligned and coordinated with multiple cross functional resources working on customer’s projects- Supported case study development and provided lessons and learning as part for project retrospectives- Developed and nurtured trusted advisory relationship with targeted customers and cross-functional colleagues- Assisted in telephonic/personal interview for recruiting new talent

Farmingdale, Ny

Farmingdale, Ny