Gulab Bhavnani Email and Phone Number
Gulab Bhavnani work email
- Valid
Gulab Bhavnani personal email
- Valid
- Valid
Gulab Bhavnani phone numbers
IT & Call Center Operations and Project Management. Results-driven contact center professional with well-rounded and extensive experience in deploying and managing complex call center projects. Deep knowledge of solutions and operations of multi-location customer care call centers. Strong business acumens and ability to manage performance with metrics and KPIs. Leadership skills combined with experience in ‘Big 5’ consulting, resource management, staffing and vendor management. Hands-on operations experience with workforce planning, QA, IVR, ACDs and other Call Center components. Ability to oversee full-life-cycle projects including business processes, infrastructure, staffing and coaching. ‘C’ level presentation skills and working with matrixed resources. Industry experience includes Federal Government, Healthcare and Finance.Specialties: Project management, IT operations, team building, process transformation in contact centers.Alignment of business process with IT operations.
Anchor Systems Corp.
View- Website:
- anchsys.com
- Employees:
- 1
-
Project Manager, Call CentersBank Of America/ Irs Sep 2010 - PresentVirginia AreaContact Center Technology and Service Delivery. Consulting services focussed on project management, operations, staffing and driving efficiencies to reduce costs in call centers. Onshore/Offshore solutions.Productivity enhancements aimed at entire spectrum of contact center components including process transformation, staffing, QA, WFM, IR, ACDs, IVR, Web self-service and integration of infrastructure elements. Infrastructure enhancements for premise-based as well as cloud-based environments.Implementation of technology upgrades. Staffing for operations of multi-site and global contact centers with a focus on success-related measurements of metrics and KPIs.
-
Program DirectorWheels Global Foundation 2009 - PresentVirginia AreaWHEELS Global Foundation is designed to promote social entrepreneurship through projects in collaboration with public-private partnerships. WHEELS encourages skilled professionals to spawn ventures to create jobs and contribute to the improvement of lives of citizens in the US and in India.The six tracks of WHEELS - Water, Health, Energy, Education, Lifestyles and Security – provide a powerful platform to attract world-class talent to apply technology in creative and affordable ways to benefit communities.
-
CeoAnchor Systems Corp. Jan 2001 - PresentReston, Va, UsaContact Center Project Management & Cost Reduction Strategies, Advocate for Social Entrepreneurship
-
Project Management ConsultantVerizon Business Consulting Jun 2012 - Dec 2013Verizon Business Consulting, Fairfax, VATechnology firm providing contact center and IT solutions to businesses worldwide.Call Center Transition Management & Solution Design June 2012 to Dec 2013Deployment of complex ($100M+) contact center transformation project involving planning, training and metrics reviews. Managed multiple vendor relationships. Implementation of “On-Demand” (Cloud) services across enterprises with a view to reduce risks and costs. Project implementation of complex contact center program with Virtual Servers, VoIP technology and tools including Cisco platform, IVR, Genesys, NICE, Aspect, and other state-of-the-art platforms (Kaiser Permanente) Workforce management and “360” view of call center process and operations.
-
Delivery ExecutiveIbm Corporation Jul 2005 - Sep 2010Project Delivery Executive is a senior position that involves solution design, business development of IT and CRM projects. Other activities include leading teams of Process and Business experts to deliver and/or operate large, globally dispersed CRM projects in accordance with contracted client terms and SLAs. Typically, this involves outsourcing deals in a shared services delivery model, that require transforming and re-engineering existing business and IT processes with a view to aligning technology with business needs and delivering cost savings as well as vastly improved service efficiency. -
Director, It StrategyAmerican Red Cross 2002 - 2005 -
Manager Help Desk OperationsGuardian Insurance Mar 1998 - Apr 2000- Transformed Guardian's Call Center from a small 6-person informal organization to a 200-person, multi-site support center- Implemented industry best practices focussed at performance and customer service- Included a Help Desk to provide technical support and dispatch services to internal clients as well as external broker-dealer customers
-
General Manager2Va Corporation Jan 1998 - Feb 1999General management and business development
Gulab Bhavnani Skills
Gulab Bhavnani Education Details
-
Electrical Engineering
Frequently Asked Questions about Gulab Bhavnani
What company does Gulab Bhavnani work for?
Gulab Bhavnani works for Anchor Systems Corp.
What is Gulab Bhavnani's role at the current company?
Gulab Bhavnani's current role is Call Center Expert, IT Project Management, Social Entrepreneurship..
What is Gulab Bhavnani's email address?
Gulab Bhavnani's email address is gb****@****aol.com
What is Gulab Bhavnani's direct phone number?
Gulab Bhavnani's direct phone number is +170325*****
What schools did Gulab Bhavnani attend?
Gulab Bhavnani attended Indian Institute Of Technology, Kharagpur.
What are some of Gulab Bhavnani's interests?
Gulab Bhavnani has interest in Water, Energy, Education, Health.
What skills is Gulab Bhavnani known for?
Gulab Bhavnani has skills like Outsourcing, Crm, Management, Business Development, Vendor Management, It Strategy, Business Process, Program Management, Leadership, Strategy, Integration, Project Management.
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial