Bhavna R N Email & Phone Number

Pune, Mh, In

Pune, Maharashtra, India

Pune, Maharashtra, India

Leadzen is a B2B Saas Platform offering Lead Generation Services.Ensure daily operations are seamless and productive, Handling QA, SME, Trainer & AnalystsEnsuring all clients SLA’s are met.Streamlining process, Process Improvement, Developing Policies, Work AllocationVendor managementOnboarding New Clients, Client Relationship, Client Retention, Handling EscalationsOperational Efficiency, Heading Quality Assurance & Training, Prospecting New Clients & requirementsHiring new employees, Facilitating weekly Training and daily huddles, Performance ReviewsCo-ordinating with Tech Team for automations and resolutionsSending reports and sharing process updates and reviewing operations reports with founders

Pune, Maharashtra, India

Maximized performance by monitoring daily activities and mentoring team members from the Quality Analyst teams auditing both Business Development and Customer Success Calls.In contribution to Customer Engagement, managed the timelines and project delivery for the Rise Newsletter in collaboration with the Marketing team.Setup the framework for Customer Success Quality Audit after converting Qualitative data on a Service based Product to Quantitative data for analysis.Leveraged the above data and analytics to make informed recommendations to drive effective Process Improvements.Served as Organisation POC for TMS Software Implementation.Project Coordinator to oversee and drive Streamlining of Pre and Post Sales Operations.Cross-trained existing Customer Success Representative to maximize Relationship Management and Customer Satisfaction.Streamlined and monitored quality programs to alleviate overdue compliance activities via sharing Quality Audit Output with L&D Team as Training Inputs.Defined clear targets and objectives and communicated to other team members.

Pune, Maharashtra, India

Developed and designed highly effective BD Training Modules that enhanced the skills and knowledge of BDAs and Senior BDAs, resulting in improved sales performance and increased conversion rates.Created an Evaluation Framework to assess the proficiency of sales trainees, enabling accurate performance tracking and identification of areas for improvement.Successfully delivered engaging and impactful training sessions to BDAs, equipping them with the necessary tools and strategies to excel in their roles.Orchestrated seamless coordination with the BD team for the evaluation process, ensuring consistent and fair assessments of trainee progress and performance.Consistently met targets for trainee graduation and conversion metrics while building a healthy and supportive relationship with trainees to count on when required.Identified areas for improvement in the hiring process, proposed optimized strategies, and collaborated with relevant stakeholders to implement changes, resulting in enhanced BDA performance and positive outcomes.

Pune, Maharashtra, India

Successfully established and operated a profitable Granola and Granola Bar production unit, driving business growth and brand recognition in the market.Developed and executed a comprehensive digital marketing strategy across various channels, resulting in a substantial increase in new customer acquisition. Check out our Instagram page for examples of our engaging content: https://www.instagram.com/awesomeoatsome/Demonstrated a keen focus on product development, introducing new variants and maintaining exceptional product quality, leading to a significant increase in referral and repeat business from satisfied customers.Managed and fulfilled bulk orders for Diwali Gift Hampers, delivering to car showrooms and ensuring timely and efficient service to enhance customer satisfaction during the festive season.Conducted extensive research to identify and establish relationships with low-cost vendors and strategic e-commerce partners, optimizing the supply chain and expanding distribution channels for maximum profitability.

Pune

Designed the company's WordPress website from scratch, ensuring a user-friendly interface and seamless navigation. You can visit the website at www.ThePrudentInvestor.in.Researched, wrote, and reviewed engaging and informative content for the company's Personal Finance Blog, catering to a diverse audience and providing valuable insights into various financial topics.Developed compelling marketing content for distribution across social media platforms, effectively promoting the company's services and driving user engagement. Additionally, created supplementary content for newspaper publications to reach a wider audience.Represented the organization on NDTV, showcasing expertise and knowledge on financial matters. You can view the interview at https://www.youtube.com/watch?v=9978KIWnAckContributed an article to the Morning Star Journal, a renowned publication in the finance industry. The article titled "Why Your Corporate Medical Cover is Insufficient" can be accessed at https://www.morningstar.in/posts/67469/why-your-corporate-medical-cover-is-insufficient.aspx

Pune Area, India

Built and maintained strong client relationships to drive business growth.Coordinated closely with the recruitment team and hiring managers to ensure timely and accurate fulfillment of resource replacements, maintaining efficient staffing operations and minimizing downtime.Generated and submitted monthly progress reports to clients, providing transparent and comprehensive updates on staffing activities, project progress, and overall account performance.As Primary POC present on site 3 days a week, Met with customers to discuss and ascertain needs and tailor solutions to strengthen client relationship.Performed effectively in self-directed work environment, managing day-to-day operations and decisions.

Tamale Metropolitan District, Northern Region, Ghana

Controlled shipments, inventory, purchasing and inspection to reduce workflow gaps.Reduced workflow downtime by ordering supplies and organizing stock to meet demand.Responsible for recruitment, selection, development, retention, and supervision of sales executives. Trained sales associates on product knowledge and demonstrations, professionally acceptable terms and techniques to use in communicating with customers. Served as Purchasing Manager, coordinating purchases with 25 vendors. Sourced and established relationships with Importers of LPG gas accessories eliminating the need for the distributor.Carried out Inventory Management, storing 50% more products than before.Administered monthly reporting and tax payments for employees’ social security benefits.Determined layout of store merchandise for visual appeal to consumers.

Bachelor Of Commerce - Bcom, International Business

Activities and Societies: Participated in Inter-University Quizzes. • Pursued and obtained Bachelor's degree in International Business.

High School Diploma, A

Pursued and obtained High School Diploma from the University of Nebraska Lincoln, Independent Study High School. Course administered.