Bhavya Issar Email & Phone Number

New Delhi, Dl, In

Dwarka, Delhi, India

• Managed patient safety quality indicators (PSQI) and validation of NABH parameters.• Participated in a focus audit of Venkateshwar Cancer Hospital. • Ensured incidents reported were closed within the given timeframe and enclosed with corrective and preventive measures.• Audited active patient files & HIS Audit, disseminating reports to concerned stakeholders.• Audited reports on referrals placed by medical staff and read back policy on lab critical results. • Ensured the correct implementation of clinical pathways (TKR, STEMI, CABG, Acute Stroke), data entry, and data validation.• Audited on International Patient Safety Goal: Correctly identify patient. • Conducted departmental training and nursing induction training.• Managed the schedule and coordination of Committees and reviewed committee effectiveness. • Assist in creating, producing, and recurring reports for facility and safety rounds in collaboration with various departments and ensure closure of patient safety and clinical safety observations. • Part of team conducting mock drills – Cardiac Arrest/Medical Emergency, Fire, Child Abduction, External/Internal Disaster and Spill Management drills. • Conducted internal audits of departments utilising NABH guidelines.• Coordinated and arranged Patient Safety Week Awareness.

Extract required data from Franchise Disclosure Documents of 5,000+ companies into Excel.● Present data collection to the executive management team based in the US, to aid the sales teamin obtaining prospective customers and the customer success team to retain and better providefor current customers.● Maintain and manage data entry requirements set by the executive management team based inthe US.● Execute and ensure on-time delivery of data.

Noida, Uttar Pradesh, India

● Data collection and validation of NABH parameters.● Assisted the Medical Superintendent with data collection and presentation for clinical reviewmeetings.● Maintaining daily MIS for financial analysis.● Preparation and submission of clinical reports.● Created action-taken reports, using data provided by in-house tools.● Ensured timely submission of data in respective internal portals by coordinating internally.● Ensured incidents reported are closed within the given timeframe and enclosed with correctiveand preventive measures.● Handled two internal audits along with seniors.● Closed file audits, patient and departmental tracers.● Utilised various CRM dashboards to further improve hospital services.● Conducted and coordinated mock drills - Code Red and HIS downtime drill.● Monitored compliance with group initiatives.● Planned and conducted Rewards & Recognition for the staff.● Coordinated with Housekeeping Staff on process streamlining.● Conducted training on service excellence standards for housekeeping and F&B staff.● Participated in daily rounds with unit head and head of departments.● Conduction of committees and preparation of minutes of meetings.

Delhi, India

• Designed questionnaires, distributed among the staff and patients to aid further improvements and meet NABH requirements. • Data validation and data monitoring through Microsoft Excel • Formed and presented various reports and PowerPoint presentations on projects • Monitored and analysed quality indicators utilising various quality tools• Reviewed documents to ensure they met NABH requirements• Created standard of procedures and reviewed the standard of procedure documents to meet NABH requirements.

Delhi, India

• Designed questionnaires, distributed among the staff and patients to aid further improvements and meet NABH requirements. • Data validation and data monitoring through Microsoft Excel • Formed and presented various reports and PowerPoint presentations on projects • Monitored and analysed quality indicators utilising various quality tools• Reviewed documents to ensure they met NABH requirements• Created standard of procedures and reviewed the standard of procedure documents to meet NABH requirements.

Master Of Business Administration - Mba, Mba, Hospital And Health Care Facilities Administration/Management

Activities and Societies: E-Cell, Student Committee of Placement

Bachelor'S Degree, Biology, General

Activities and Societies: Badminton Club