Bhavya Shrijith Email & Phone Number

Remote

• Performed exploratory testing: Identified defects and potential improvements through thorough testing, showing attention to detail.
• Used bug tracking tools: Documented and managed defects in JIRA, ensuring timely resolution and clear communication.
• Prepared test reports: Compiled comprehensive reports on test results and defect summaries, showcasing strong documentation skills.
• Documented test results: Accurately recorded test outcomes and compared them to expected results.
• Executed routine tests: Conducted regular tests according to company procedures, ensuring reliability.
• Learned new methods: Continuously improved testing skills through education and research.

Exton, PA, USA

• Investigated and resolved issues: Efficiently troubleshot customer problems, showcasing strong analytical skills and attention to detail.
• Performed data entry: Accurately entered customer information and tax details, demonstrating precision and data management skills.
• Ensured compliance: Adhered to privacy and security regulations, safeguarding sensitive information.
• Resolved inquiries promptly: Delivered timely solutions to customer inquiries, ensuring high customer satisfaction.
• Demonstrated active listening: Used active listening to understand customer needs and provide accurate responses.
• Maintained professionalism: Stayed calm and professional in stressful situations, managing challenging interactions effectively.

Kochi, Kerala, India

• Provided detailed travel information: Offered travelers comprehensive insights on destinations, travel regulations, and visa requirements.
• Assisted with travel packages: Helped customers select the best travel packages based on their needs.
• Developed itineraries: Created detailed travel plans including transportation, sightseeing tours, and accommodations.
• Managed reservations: Handled inquiries and modifications for existing bookings, ensuring customer satisfaction.
• Processed payments: Handled transactions and issued receipts professionally.
• Coordinated travel arrangements: Organized flights, ground transportation, and special requests for clients.