• Worked with the user group for requirement gathering throughout the planning and implementation.• Created new User Accounts and assigned Profiles as per their role in role hierarchy.• Customized Page layouts for Standard/Custom objects and assigned Record Types.• Created Data Validation rules and Formulas as per business requirement.• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into salesforce.com, checking for the correctness of the data.• Worked with various salesforce.com Standard objects like Accounts, Contacts, Leads, Cases, Reports, and Dashboards.• Created Workflow Rules to automate Tasks, Email Alerts, Field Updates and Outbound API Messages.• Created Reports and Dashboards to track Opportunity pipeline/Stages for Management visibility.• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.• Utilized Sales Force Automation (SFA) for Sales Lead Management, Account and Contract Management, and Approvals, increasing sales productivity by 15%.• Documented user flows and trained new users.• Configured and customized Docusign for salesforce and built templates.• Managed all administrative functions including user account maintenance, security, built dashboards, reports, workflows and handled operational requests.• Ensured optimal performance of the instance by upgrading and configuring salesforce systems.• Ensured data integrity through the appropriate use of de-duping, loading and exporting tools for bulk of data using Data Loader.• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.• Packaged and deployed customizations from Sandbox to other environments using change sets.

• Was involved in various activities of the project like information gathering, analyzing the information, documenting the functional and nonfunctional requirements. • Performed Salesforce.com customization, workflow approvals, data validation, sales, marketing, customer service and support administration. • Implemented security and sharing rules at object, field, and record level for different users at different levels of organization. Also created various profiles and configured the permissions based on the organizational hierarchy. • Created new custom objects, assigned fields, designed page layouts, related lists, custom links, custom tabs, components, custom reports. • Implemented the validation rules on the objects and tabs, page layouts, custom tabs, and components to suit the needs of the application. • Integrated outlook to log internal and external communications.• Designed and developed workflow rules, validation rules, and customizations within Salesforce. • Customized the dashboards to monitor activities based on sales geography. • Used the sandbox for testing and migrated the code to the deployment instance after testing.• Maintained user access, profiles, and security roles within the application. • Implemented email-to-case, web-to-case entry, and manual case entry for entering customer's cases in the case's tab. • Worked with the new functionality of Salesforce releases i.e., process builder which can perform events like update the child - parent record updates, email alerts, and Apex class invocation.• Was responsible for various Salesforce.com standard objects like campaigns, leads, accounts, contacts, opportunity, forecast, cases, reports, and dashboards.

• Involved in Salesforce Application Setup activities and customized the apps to match the functional needs of the organization. • Used agile methodology of development for all the project requirements given by the BA Team. Also have regular scrum meeting between BA and Developer team to discuss issues and goals fulfilled.• Full Scale setup and implementation of the Salesforce Communities, Integration with the Salesforce communities, Profiles of the Community Users.• Built and analyzed marketing campaigns using Pardot for salesforce.• Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules, Components and Visual force Pages. • Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record detail pages and edit pages. • Created workflow rules and defined related tasks, time-triggered tasks, email alerts, field updates to implement business logic. • Assist with the implementation of new releases of the software, including regression testing, scheduling, and change management. Ensure that the new features are fully tested and communicated.• Created profiles and implemented Object and field level security to hide critical information on the profile users.• Created various Reports (summary reports, matrix reports, Pie Charts, dashboards) to assist managers to better utilize Salesforce as a sales tool. • Maintained users, permission sets, licenses, sharing settings and field level security.• Provided post-implementation support to assist end users in creating reports, dashboards and certain Administration tasks including creating and maintaining user profiles and privileges.

• Worked as enhancement developer and team member, performed the roles of working Developer and Administrator in the organization• Developing Quick Create page on Leads which creates Account, Contact, Opportunity, and Proposed Services for the Lead and converts into an Opportunity. • Leverage SaaS sales and marketing tools to generate new leads, routinely follow-up with established prospects. • Created various communities in salesforce to meet the business requirements. • Implemented Apex Data loader “Command Line Interface “to automate the data loading process for the sand box refresh activity.• Access to product documentation and other relevant content to customers, including features such as subscriptions, comments, and ratings are provided.• Worked on salesforce communities to interlink sales team directly with channel partners.• Designed, and developed Apex Classes, Controller Classes, extensions, and Apex Triggers for various functional needs in the application.• Worked on various standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and Dashboards.• Designed, and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components to suit to the needs of the application• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.• Involved in building of the Customer Portal in the organization. Configuring customer portal to enable the security officers to login to customer portal and accept/reject the assigned tasks.