Bhavya Bhatnagar Email & Phone Number

Basel, Baselstadt, Ch

Basel, Baselstadt, Ch

Basel, Baselstadt, Ch

San Jose, California, Us

New York, Ny, Us

Some of the many responsibilities include:# Program Manage the Service Delivery of two Service desks, Desk side services for multiple customers, asset management & software deployment group and Incident Management teams in onshore & offshore environments.# Client relationship Management across multiple accounts.# Accountability for overall management of the P&L, along with driving steady state service delivery for these account.# Lead, direct and manage operations to ensure that the operations staff executes service agreements at, or above the customer's standards.# Managing Profitability and revenue targets. # Inculcating Analytics & ITIL framework across accounts to drive continuous improvement & sustenance.# Micro succession planning for critical resources & developing 2nd line leadership, career mapping & planning for all employees.# Develop tools and techniques for process improvement across accounts. # Ensuring client and end customer satisfaction levels for global enterprise and internal IT users on the services provided and propose / implement changes in the system to improve quality of services.# Utilize superior communications skills to motivate staff and develop effective working relationships with peers, executives and clients# Address all employee performance problems promptly and directly in accordance with company personnel policies and procedures# Conducting Strategic assessment for potential opportunities, documentation & comprehension of customer’s as-is process flows & providing consultation on the most effective process management, through deep understanding of the end to end process demographics.# Define & implement Strategies for attrition-control, employee-motivation, up skilling of resources for career progression.# Perform risk identification & assessment and document risk mitigation plans and contingency procedures with the project team.

Certificate In Leadership In Ai, Artificial Intelligence

Digital Transformation

Be, Electronics & Telecommunications

10+2, Science