Ben Hawkins Email & Phone Number

Denver, CO

• Implement various Network Routers and Switches for many different customers. From the Health Industry to Energy customers.
• Implement WAN technologies utilizing Metro Ethernet and MPLS using QOS per request.
• Perform network assessments for infrastructure readiness to cloud migrations and better performing networks using the RISC network tool.
• Assisted with very successful PCI compliance project to bring a customer into compliance with current and future business needs.
• Very high customer satisfaction through the projects and support provided.
• Obtain very successful implementations to help drive Recurring Revenue for Long View.

Englewood, CO

• Provided customer support as a trusted technical advisor and consultant for Network wide design solutions and problem resolution for customers of all sizes.
• Wrote SOWS and assisted with RFP requests from many Public Sector customers.
• Implemented various Network Routers and Switches for El Paso County which had over 3000 employees, 34 sites and 36 different departments.
• Managed the ISC lab to incorporate Cisco’s UC portfolio for display to customers along with using it to perform Cisco’s UC Master Audit to maximize Cisco’s highest partner qualifications.
• Performed and prepared various network assessments for customers such as City and County Governments which have hundreds of devices to Hospitals and independent companies of various sizes.
• Helped maximize revenue and increase profitability by obtaining 100% customer satisfaction.

Englewood, CO

• Assisted with Unified Communications designs and support to Public Sector customers of various sizes.
• Provided customer support as a trusted technical advisor and visionary for network wide design, solutions and problem resolution.
• Provided technical support for various customers from Banks to Telco’s with varying issues. These issues ranged from Voice to Network hardware and software problems of various magnitudes. Effectively provided creative.
• Bridged engineers and developers together to find solutions for various customer issues when needed. Always came up with creative ways to get things resolved.
• Helped Support Cisco UC Architecture for Jeffco Schools, DPS and the City and County of Denver. Strategically provided direction, vision and solutions for each situation.
• Customer focus was the highest priority representing one of the world’s superior support groups.

Englewood, CO

• Installed and implemented various Cisco Routers and Switches for a company that employed 1500 employees within various locations throughout the US. Effectively helped change the scope of the network for maximum.
• Traveled to branch offices at various locations to install network and computer equipment. Cabled network racks and endpoints for reliable connectivity.
• Performed traffic management and line utilization to ensure adequate bandwidth for 15 remote locations. Through this management it successfully allowed smooth and timely network connectivity.
• Always cognitive of expenses as a part of what helped the company attain revenue growth.