Ben Hawkins Email & Phone Number

Denver, Co

•Implement various Network Routers and Switches for many different customers. From the Health Industry to Energy customers.•Implement WAN technologies utilizing Metro Ethernet and MPLS using QOS per request.•Perform network assessments for infrastructure readiness to cloud migrations and better performing networks using the RISC network tool.•Assisted with very successful PCI compliance project to bring a customer into compliance with current and future business needs.•Very high customer satisfaction through the projects and support provided.•Obtain very successful implementations to help drive Recurring Revenue for Long View.

Englewood,Co

•Provided customer support as a trusted technical advisor and consultant for Network wide design solutions and problem resolution for customers of all sizes. •Wrote SOWS and assisted with RFP requests from many Public Sector customers. •Implemented various Network Routers and Switches for El Paso County which had over 3000 employees, 34 sites and 36 different departments. •Managed the ISC lab to incorporate Cisco’s UC portfolio for display to customers along with using it to perform Cisco’s UC Master Audit to maximize Cisco’s highest partner qualifications. •Performed and prepared various network assessments for customers such as City and County Governments which have hundreds of devices to Hospitals and independent companies of various sizes. •Helped maximize revenue and increase profitability by obtaining 100% customer satisfaction.

Englewood, Co

•Assisted with Unified Communications designs and support to Public Sector customers of various sizes.•Provided customer support as a trusted technical advisor and visionary for network wide design, solutions and problem resolution.•Provided technical support for various customers from Banks to Telco’s with varying issues. These issues ranged from Voice to Network hardware and software problems of various magnitudes. Effectively provided creative solutions for resolution to each situation.•Bridged engineers and developers together to find solutions for various customer issues when needed. Always came up with creative ways to get things resolved.•Helped Support Cisco UC Architecture for Jeffco Schools, DPS and the City and County of Denver. Strategically provided direction, vision and solutions for each situation.•Customer focus was the highest priority representing one of the world’s superior support groups.

Englewood, Co

•Installed and implemented various Cisco Routers and Switches for a company that employed 1500 employees within various locations throughout the US. Effectively helped change the scope of the network for maximum efficiency.•Traveled to branch offices at various locations to install network and computer equipment. Cabled network racks and endpoints for reliable connectivity.•Performed traffic management and line utilization to ensure adequate bandwidth for 15 remote locations. Through this management it successfully allowed smooth and timely network connectivity.•Always cognitive of expenses as a part of what helped the company attain revenue growth.