1. Contribute to projects aimed at solving specific business problems or optimizing processes. This involves planning, coordinating resources, setting timelines, and ensuring project goals are met within budget and on schedule.2. Driving continuous improvement initiatives within my organization by implementing new analytical tools or methodologies, streamlining processes, identifying opportunities for efficiency gains, revenue enhancements3. Guiding and mentoring junior analysts, assigning tasks, and ensuring the team meets its objectives.4. Management of Pan-European Market orders5. Responsible for getting the right information and capturing customer requirements first time,reducing delivery lead timeEnsuring the SLA and KPI/OLA are being met6. Providing support to the Sales community

1. Management of Pan-European Market orders2. Responsible for getting the right information and capturing customer requirements first time,reducing delivery lead timeEnsuring the SLA and KPI/OLA are being met3. Providing support to the Sales community

• Service Level adherence and resolving the client escalations. Preparing periodical status reports for the client/manager. Identify, plan and execute process improvement initiatives. Support implementation of new processes.

• Handling supervisory escalations for E-ON Energy (UK’s Leading EnergySupplier) customers.• Responsible for providing adequate floor support, mentoring and giving constructive and positive feedback to advisors.• Maintained daily reports for team members in terms of SLA’s.