Bhawna Dutta Email and Phone Number
Experienced Lead Business Analyst with a demonstrated history of working in the telecommunications industry. Skilled in Business Process, Communication, Team Building, Management, and Written Communication. Strong research professional with a Master's in Human Resource (MBA).
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Senior Lead AnalystColt Technology Services Mar 2023 - PresentGurugram, Haryana, India1. Contribute to projects aimed at solving specific business problems or optimizing processes. This involves planning, coordinating resources, setting timelines, and ensuring project goals are met within budget and on schedule.2. Driving continuous improvement initiatives within my organization by implementing new analytical tools or methodologies, streamlining processes, identifying opportunities for efficiency gains, revenue enhancements3. Guiding and mentoring junior analysts, assigning tasks, and ensuring the team meets its objectives.4. Management of Pan-European Market orders5. Responsible for getting the right information and capturing customer requirements first time,reducing delivery lead timeEnsuring the SLA and KPI/OLA are being met6. Providing support to the Sales community -
Lead Business AnalystColt Technology Services Sep 2013 - Mar 2023Gurgaon, Haryana, India1. Management of Pan-European Market orders2. Responsible for getting the right information and capturing customer requirements first time,reducing delivery lead timeEnsuring the SLA and KPI/OLA are being met3. Providing support to the Sales community -
AdministratorColt Technology Services Jul 2006 - Feb 2007• Service Level adherence and resolving the client escalations. Preparing periodical status reports for the client/manager. Identify, plan and execute process improvement initiatives. Support implementation of new processes. -
Sr Business AssociateVertex Inc. Jun 2003 - Jul 2006India• Handling supervisory escalations for E-ON Energy (UK’s Leading EnergySupplier) customers.• Responsible for providing adequate floor support, mentoring and giving constructive and positive feedback to advisors.• Maintained daily reports for team members in terms of SLA’s.
Bhawna Dutta Skills
Bhawna Dutta Education Details
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Human Resources Management And Services -
D.A.V CollegeIi
Frequently Asked Questions about Bhawna Dutta
What company does Bhawna Dutta work for?
Bhawna Dutta works for Colt Technology Services
What is Bhawna Dutta's role at the current company?
Bhawna Dutta's current role is Senior Lead Analyst : Fostering Collaborative Cultures and Driving High-Impact Results.
What schools did Bhawna Dutta attend?
Bhawna Dutta attended Sikkim Manipal University - Distance Education, D.a.v College.
What skills is Bhawna Dutta known for?
Bhawna Dutta has skills like A Total Work Experience Of Over 6 Years In The Area Of Customer Service, Customer Service, Team Building, Management, Business Process Improvement, Training, Business Development, Microsoft Office, Business Analysis, Employee Relations, Business Process, Public Speaking.
Who are Bhawna Dutta's colleagues?
Bhawna Dutta's colleagues are Adheeb Kadavath, Shivam Singh Pmp® Csm®, Abu Zafar, Erwin Van Steenis, Akhilendra Pratap Singh, Violette Martin, Asa Dhfh.
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