Bhawna Gaba Email & Phone Number

Texas, United States

As the Director of IT and Infrastructure Services at Sangoma, I am privileged to lead a team of 20 professionals dedicated to protecting our digital assets, maintaining the reliability of our network infrastructure, and delivering comprehensive support to our end users. Within my department, we have specialized teams focused on cybersecurity, network operations, system operations, cloud operations, and end-user support, all working together to ensure the security, availability, and… Show more As the Director of IT and Infrastructure Services at Sangoma, I am privileged to lead a team of 20 professionals dedicated to protecting our digital assets, maintaining the reliability of our network infrastructure, and delivering comprehensive support to our end users. Within my department, we have specialized teams focused on cybersecurity, network operations, system operations, cloud operations, and end-user support, all working together to ensure the security, availability, and confidentiality of our systems and data.In my role, I am responsible for overseeing various aspects of IT and IS, including leading a security team in creating and implementing robust strategies to defend against cyber threats, conducting risk assessments, and promoting a culture of security awareness across Sangoma. Additionally, I provide strategic guidance for network operations to guarantee the smooth connectivity and performance of our network infrastructure, while also enhancing its resilience and scalability to meet our business needs.I also manage system operations to uphold the stability and efficiency of our IT systems through best practices in configuration management, monitoring, and incident response. Our cloud operations team manages our cloud-based resources, optimizing cloud architecture, and ensuring compliance with regulations and industry standards. Lastly, our end-user support team plays a crucial role in providing timely assistance and technical expertise to our employees, empowering them to enhance productivity and leverage IT resources effectively.I believe in fostering a collaborative and proactive approach within our department by collaborating closely with other teams to align our IT and IS initiatives with Sangoma's strategic objectives. Through open communication, a culture of continuous improvement, and the utilization of cutting-edge technologies, we aim to deliver innovative solutions that add value to the business. Show less

Pittsburgh, Pa, United States

Strategic Leadership and GuidanceOperational Leadership and Project ManagementTeam Management and DevelopmentCollaboration and CommunicationQuality Assurance and Process ImprovementStaffing and Resource Management

Pittsburgh, Pa, United States

• Design and implement evaluation methods to assess and identify the strengths and areas for improvement in all departments, including resource management, documentation, and process efficiency, with the goal of optimizing productivity.• Lead and execute complex projects that require collaboration across departments and management of dependencies, while adhering to project constraints such as scope, quality, time, and budget.• Communicate schedules, priorities, and project status to… Show more • Design and implement evaluation methods to assess and identify the strengths and areas for improvement in all departments, including resource management, documentation, and process efficiency, with the goal of optimizing productivity.• Lead and execute complex projects that require collaboration across departments and management of dependencies, while adhering to project constraints such as scope, quality, time, and budget.• Communicate schedules, priorities, and project status to individuals at all levels within the organization.• Establish streamlined and effective procedures and policies to ensure the confidentiality, integrity, and availability of customer data.• Develop technology-driven solutions to automate repetitive technical support, HR, and engineering tasks, facilitating scalability and efficiency.• Provide strategic guidance to departments, aligning with the company's culture and objectives, and consistently identifying opportunities for improvement.• Oversee a development team and establish milestones and success criteria to ensure timely project delivery.• Collaborate with engineering, development, marketing, and compliance teams to transform customer challenges into impactful projects that generate revenue.• Evaluate and propose new tools through proof of concept demonstrations, with the aim of enhancing operational efficiency.• Create and execute a recruitment and retention strategy to expand our engineering and development teams.• Nurture personnel knowledge and foster project management skills throughout the organization. Show less

Pittsburgh, Pennsylvania

I successfully implemented an Agile Transformation strategy that resulted in a 30% increase in overall productivity across multiple teams within two quarters.• Provided coaching and guidance to the engineering and development team as they transitioned from a reactive, defensive, and unpredictable group of individual contributors to a collaborative, transparent, engaged, and dependable delivery team.• Led all stages of software development for various features using Agile (Scrum)… Show more I successfully implemented an Agile Transformation strategy that resulted in a 30% increase in overall productivity across multiple teams within two quarters.• Provided coaching and guidance to the engineering and development team as they transitioned from a reactive, defensive, and unpredictable group of individual contributors to a collaborative, transparent, engaged, and dependable delivery team.• Led all stages of software development for various features using Agile (Scrum) methodologies, including product visioning, epic planning, backlog creation, sizing, sprint planning, technical debt reduction, continuous integration, code reviews, defect and buffer management. This increased transparency, accountability, and doubled the development team's velocity.• Managed the planning, tracking, measurement, and reporting of five major software development projects from start to finish.• Oversaw resource allocation, vendor relationships, and communication for time-sensitive projects involving teams located in different geographical regions.• Effectively managed timelines and shared resources, resolving conflicts and boosting morale during this significant change. Additionally, established clear goals and focused on building strong relationships. Show less

Greater Pittsburgh Area

Lead assigned projects from initiation to completion, taking full responsibility for their successful delivery and achievement of business objectives.• Take charge of project leadership on a daily basis, leading cross-functional teams and facilitating scrum sessions.• Identify and collaborate with relevant departments to determine interdependencies, assess risks, and gather feedback.• Manage and monitor work performance by ensuring adequate resources, analyzing quality, and… Show more Lead assigned projects from initiation to completion, taking full responsibility for their successful delivery and achievement of business objectives.• Take charge of project leadership on a daily basis, leading cross-functional teams and facilitating scrum sessions.• Identify and collaborate with relevant departments to determine interdependencies, assess risks, and gather feedback.• Manage and monitor work performance by ensuring adequate resources, analyzing quality, and escalating any concerns regarding timelines promptly.• Track project deliverables and make necessary adjustments to plans or resources to meet established timelines.• Remove obstacles or guide the team on effective obstacle removal strategies when necessary.• Organize and conduct project status and working meetings to proactively address any issues that may arise.• Prepare and distribute progress reports to key stakeholders, adapting as needed in response to changing circumstances.• Allocate resources appropriately based on project size, scope, and complexity, while also seeking and managing integration points with similar products and timelines.• Foster a supportive and safe environment where team members can openly raise problems and focus on finding solutions without fear of blame or negative consequences.• Resolve conflicts and collaborate with cross-functional teams to establish priorities and ensure alignment with project scope and timeframe.• Cultivate strong relationships with cross-functional teams to promote effective collaboration, particularly when faced with competing priorities. Show less

Pittsburgh

• Effectively managed geographically distributed teams which included on-site, remote and off-shore development teams • Collaborated with product owner, architect(s) and quality engineer to groom and maintain the product backlog.• Monitored scrum teams day to day development activities to drive change for the betterment of the team and the organization.• Proactively identified and removed obstacles that interfered with the ability of the team to deliver their… Show more • Effectively managed geographically distributed teams which included on-site, remote and off-shore development teams • Collaborated with product owner, architect(s) and quality engineer to groom and maintain the product backlog.• Monitored scrum teams day to day development activities to drive change for the betterment of the team and the organization.• Proactively identified and removed obstacles that interfered with the ability of the team to deliver their commitments.• Tracked and produced key metrics (burndown, burnup, cumulative flow, velocity, etc.) to the senior Management.• Initialized and facilitated discussions for decision making and conflict resolution.• Recognized high performance and reward accomplishments during the retrospective and feedback sessions.• Delegated tasks and set deadlines for undefined goals for the team.• Created an inspiring team environment with open communication culture to improve transparency within the teams.• Communicated with other project managers to identify dependencies and manage risks.• Solved problems related to builds, deployments and environments in azure cloud systems. Show less

H. John Heinz Iii College

• Reinforcing concepts and guiding students in various homework assignments and projects• Compiling and grading assignments, projects and exams for the course

Gurgaon, India

I played a crucial role in improving the efficiency of our production environment. By closely monitoring application transactions, we were able to address long-standing issues such as memory leaks and excessive CPU usage in our legacy applications, which have been in use for an impressive 8 years.I put in a lot of effort to conduct thorough research and identify areas for improvement in our business-critical database queries. By utilizing tools like Explain Plan and Indexes, we were… Show more I played a crucial role in improving the efficiency of our production environment. By closely monitoring application transactions, we were able to address long-standing issues such as memory leaks and excessive CPU usage in our legacy applications, which have been in use for an impressive 8 years.I put in a lot of effort to conduct thorough research and identify areas for improvement in our business-critical database queries. By utilizing tools like Explain Plan and Indexes, we were able to optimize performance and minimize the number of database calls, saving us a lot of trouble.I worked closely with multiple teams throughout the Software Development Life Cycle (SDLC) to continuously enhance the efficiency of our system. With each sprint cycle, we consistently achieved a 20-35% improvement.I made significant progress in identifying and resolving performance bottlenecks and memory leaks. As a result, we managed to reduce our project's operating costs by 10-15% every quarter.By delving into the data gathered from performance tests, I was able to identify trends and offer valuable suggestions on how to improve application performance, availability, and capacity. It's all about making things run smoothly. Show less

Noida Area, India

Led the performance Operations team in day to day activities with regular communication and status being reported to the Operations ManagerCollaborated with cross functional teams to perform stress testing based on business goals and implemented the recommendations to showcase improvements by numbers.Mentored junior developers and provide technical direction for offshore team.Analyzed the generated AWR reports from Oracle databasefor Oracle waitevents, time consuming SQL… Show more Led the performance Operations team in day to day activities with regular communication and status being reported to the Operations ManagerCollaborated with cross functional teams to perform stress testing based on business goals and implemented the recommendations to showcase improvements by numbers.Mentored junior developers and provide technical direction for offshore team.Analyzed the generated AWR reports from Oracle databasefor Oracle waitevents, time consuming SQL queries, table-space growth, database growth and tweeked the database with recommendations Show less

Bengaluru Area, India

- Led a team of three amazing coworkers in completing four exciting projects, all delivered on time and within budget.- Had the incredible opportunity to create and implement a cutting-edge online contract system, revolutionizing the way we handle documentation and saving us 40% of wasted time.- Got to flex my design skills by crafting Flow Diagrams for our templates across multiple international regions, including Japan, Russia, Spain, and France.- Actively collaborated with the… Show more - Led a team of three amazing coworkers in completing four exciting projects, all delivered on time and within budget.- Had the incredible opportunity to create and implement a cutting-edge online contract system, revolutionizing the way we handle documentation and saving us 40% of wasted time.- Got to flex my design skills by crafting Flow Diagrams for our templates across multiple international regions, including Japan, Russia, Spain, and France.- Actively collaborated with the business to gather requirements and build a knowledge repository for our templates and clauses, final agreements, review/approval workflows, and team notifications.- Developed a great relationship with our customers, going above and beyond to deliver the entire project ahead of schedule and saving $50,000 in the process. Show less

Bengaluru Area, India

• I had the opportunity to design a brand new Graphic User Interface (GUI) using Java Servlets, HTML, CSS, JSP, and JavaScript. It was a lot of fun getting creative with these technologies!• I also worked on some really cool stuff, like advanced and low-level optimization for existing applications. I even got to implement some exciting new enhancements!• As part of my role, I took the lead in conducting unit, regression, and smoke testing after making enhancements and fixing bugs. It… Show more • I had the opportunity to design a brand new Graphic User Interface (GUI) using Java Servlets, HTML, CSS, JSP, and JavaScript. It was a lot of fun getting creative with these technologies!• I also worked on some really cool stuff, like advanced and low-level optimization for existing applications. I even got to implement some exciting new enhancements!• As part of my role, I took the lead in conducting unit, regression, and smoke testing after making enhancements and fixing bugs. It was great working together with the team to ensure everything was running smoothly.• To make things even more efficient, I made sure to utilize frameworks like Hibernate and Struts for persistence and application layers. These frameworks really helped streamline our processes. Show less

Bengaluru Area, India

I improved the status process by creating a convenient Unix shell script. This script helped us run SQL scripts and schedule them effectively, reducing the execution time from 2 hours to just 15 minutes.I took charge of monitoring and maintaining all the loan processes. My goal was to ensure that our clients always had access to the reports they needed, and I'm proud to say that we achieved zero slippage.I carefully reviewed and analyzed the Data Generation report. This helped me… Show more I improved the status process by creating a convenient Unix shell script. This script helped us run SQL scripts and schedule them effectively, reducing the execution time from 2 hours to just 15 minutes.I took charge of monitoring and maintaining all the loan processes. My goal was to ensure that our clients always had access to the reports they needed, and I'm proud to say that we achieved zero slippage.I carefully reviewed and analyzed the Data Generation report. This helped me identify any missing data or date-related issues. To resolve these issues, I wrote and executed SQL queries. Show less

Post Graduate Program In Cybersecurity, Cybersecurity

Master'S Degree, Management Information Systems, General, 4.33

Bachelor'S Degree, Electrical, Electronics And Communications Engineering, Honours