Bhawna Sethi Email and Phone Number

Service Delivery Head of Delivery Cluster

Ericsson (Telefonaktiebolaget L. M. Ericsson) is a Swedish multinational technology company that provides and operates telecommunications networks, television and video systems, and related services. It is the world's largest provider of wireless network equipment. Ericsson has enbarked on journey to become a leading systems integrator and services provider.Bhawna showcases expertise in IT Transformation, Customer Experience Management and Revenue Management.She is focused Senior Business Consultant, leading change to create value differentiators for telcos, enhance user experience and capitalize on opportunities during telco evolution and IT TransformationHer key roles includeLead - Business Process reengineering, Telco IT transformation followed by Operational stabilization, KPI monitoring and Benefits realizationPresales - IT transformationEstablish Ericsson Value Architecture frameworkProcess Consulting - Network Swap and ModernizationDevelop Consulting and SI methodology, driving organizational changesStrategic partnerships with product and service vendors

Tech Mahindra Limited is Information Technology services, networking technology solutions and business support services (BPO) provider to telecommunications industry. Tech Mahindra is a part of Mahindra Group conglomerate. As a business and functional Consultant Bhawna was engaged in large IT Transformation projects as Lead BPM (R) Consultant for OSS & BSS, business assurance for launch and operational readiness. She has special focus and expertise on Revenue ManagementShe played key role in Pre Sales, commercial and vendor management for BSS and Managed Services across India, Americas, Europe, MEA, APAC & Oceania. She was Lead Consultant for Wholesale Margin Management Program at British Telecom .Has expertise in business analysis and project management for BSS implementation for telcos globally. She developed consulting framework, focusing on best practices, project methodology and revenue analysis models.

•Managed Revenue Assurance, Billing and Fraud Management. Interconnect Billing•Go to market strategies