Bhawna Gupta Email & Phone Number

Gurgaon

• Leading a high-performing Intelligent Automation Business Development team for Insurance sector, responsible for $40 Mn+ sales pipeline.• Develop and execute winning sales strategies and craft compelling pitches, proposals, and RFP/RFI responses.• Collaborate closely with direct sales and client partners to ensure timely delivery of winning proposals.• Conduct in-depth process assessments and develop customized RPA solutions, resulting in efficiency improvements and cost savings for customers.• Successfully identified and capitalized on untapped potential within existing accounts, cross-sell and upsell relevant solutions/services and explored strategic partnerships to enhance account value.• Actively contribute to developing marketing collaterals, POVs, case studies, market research, knowledge sharing initiatives and mentoring team members.

Gurugram, Haryana, India

• Led the Business Development/Go-to Market Strategy for Deepread, an AI-OCR Handwriting Recognition product.• Owned the entire product lifecycle from customer acquisition to experience, ensuring exceptional delivery.• Spearheaded the presales function, by crafting compelling proposals, demos, proof of concept and tailored solutions to showcase Deepread.• Product Manager for the launch of Educational Online Adaptive Assessment B2C/B2B product for Grades 1-12 in Indian Market.• Led a team of 8 members including Scrum Master, data scientists, business analyst, designers and Marketing/Sales/Operations.• Collaborated closely with business, UX, marketing, engineering and data teams to drive product and feature growth.

Gurgaon, Haryana

Business Planning, Go to Market Strategy, Business Development, Business Operations

Gurgaon, India

Worked with the leadership team and managed the overall financial, strategic and operational planning of 10 Business Units.• Effectively managed the business trasnformation,operational budget planning, workforce capacity planning and operational KPIs.• Partnered with the project teams to benchmark their performance on operational practices to deliver fanatical customer experience.• Led the execution of standardization of utilization and time tracking across business units resulting in efficient financial reporting.• Operational efficiency analysis & strategy for following KPIs – attrition, hiring, utilization, resource pyramid, resource deployment, cross-skilling/upskilling and SLAs for resourcing.• Provided training to recruitment and HR teams on Recruitment Best Practices and Attrition arrest.• Managed and collaborated with multiple stakeholders across all levels (IT, HR, recruitment, sales, accounting, finance, etc.) to meet business goals.

Gurgaon, India

Worked closely with the Global EPS Practice head and Global leaders and managed the overall financial, strategic and operational planning of the 6000 member EPS Practice. • Managed a budget of 560 M€ for all GBUs.• Managed Financial KPI’s (ER, PM, GM) and P&L for each GBU.• Led the successful deployment of online financial management tool called Web-CIP (‘Contract in Progress’) which was used to manage project costs, revenue and margin. • Interfaced with GBU Heads, GBU-GDC PM’s/SDM’s, Finance controllers, HR to align on key operational topics and reviewed progress of Operational Improvement actions underway in each GBU/GDC.• Tracked Risks & Provisions and CSAT ratings of customers and formulated strategy for improvements.• Governance over Quality: Back to Green Plans for critical projects, monitoring customer escalations, compliance to standard processes and tools.• Drove standardization & industrialization (Lean, Automation, etc.), to create a market differentiation and achieved delivery excellence with respect to cost, quality and reliability.KEY ACCOMPLISHMENTS:• Executed strategies for margin improvement from RISE levers : Automation, Offshoring, Productivity, Pyramid correction, Overdue Demand reduction, Subcontract Rationalization, POC improvement, TOP programs leading to a saving of 5.7M€.• Introduced Balanced scorecard approach account wise to track progress in parameters (Growth, Rotation, Chargeability, Automation, case studies, cost optimization, margin improvement etc).• Revamped the quality assurance checklist of customer service teams to improve customer satisfaction ratings by 15%.• Received Gold Accolade Award from Global Innovation Hub for innovative ideas on “Improving Effectiveness of Time Sheet Entry”.• Attrition Arrest: Worked with HR to reduce annual attrition from 21% to 18% by using “Internal First Program” and Trainings leading to an impact of 140K€ on Operating Margin.

Gurgaon, India

- As a Presales specialist, was instrumental in winning the 4.5 M€ project of ERP implementation and Student Lifecycle management (SLCM) at IIT Roorkee.- Created technical proposal and Win strategy for Government customers like Shipping Corporation of India, IITR, NMRCL, IARI, RCF, SJVNL, State Trading Corporation and Mumbai Metro Rail Corporation.

Gurgaon, India

Led a team of 10 SAP Consultants and delivered large $1M+ SAP upgrade and implementation projects.SAP Development & Implementation• Experience in End to End execution of SAP Implementation, Rollouts & Upgrade Projects encompassing SDLC phases, with global clients such as Merck, Solvay, Daimler, McCain, ThyssenKrupp Steel, BASF and Edison Italy.• Designed/Proposed solutions for complex developments on SRM, SCM, and OTC modules.• Created Technical strategy documents to automate and optimize business processes such as Supply Chain Management and Inventory Management of critical clients.Project Planning & Delivery• Scheduling, Resourcing and tracking Project delivery activities with co-ordination across all stakeholders.• Responsible for Quality Reviews, adherence to technical and functional standards, implementation of best solutions meeting the requirements, conduction of Quality Orientation Sessions.• Formulated the Audit documents such as Project Quality Plan, Business Continuity Plan, and Risk Management Plan.• Requirement Analysis & Feasibility Study (Functional and Technical), Effort estimation for SAP ModulesPeople Management & Cross functional Team Leadership• Led/mentored a team of 10 consultants and managed RICEFW tracker for daily progress and schedule slippage tracking.• Collaborated between onsite and offshore teams and established processes to manage the project and smooth communication.• Trainer and Mentor for SAP Fast Track programs, IBMClient Relationship Management and Governance• Actively engaged with the clients throughout the project lifecycle, established the specifications and ensured project delivery based on SLAs.

Master Of Business Administration (M.B.A.), Information Management , Operations , Strategy

Activities and Societies: Student Coordinator - Corporate Communications

Executive Certificate In Women'S Leadership, Organizational Leadership

- People Leadership : Managing People and Diversity - Strategic Management for Innovative Businesses - Entrepreneurial Thinking - Ethical.

Client Advisor Certification

• High Value Consultative Sales • Writing Winning Proposals • Strategic Account Management • Design Thinking to win and retain more.

Bachelor Of Technology (B.Tech.), Electronics Engineering