Tracked customer complaints and followed up to ensure resolution was achieved.Resolved customer complaints in a timely manner while maintaining professional attitude.Developed strong relationships with customers by providing knowledgeable advice on products and services.Contacted supervisor immediately when issues required escalation to avoid lost revenue.Conferred with customers by telephone or in person to provide information about products or services and take orders.

Resolved customer complaints in a timely manner while maintaining professional attitude.Assisted customers with product returns or exchanges according to established guidelines.Developed strong relationships with customers by providing knowledgeable advice on products and services.