• Drive revenue cycle optimization for new, existing, growing, and recently acquired healthcare facility’s wound care departments, ensuring a centralized revenue cycle management infrastructure. Client Experience• Cultivate client relationships through transparent and consistent communication from initial implementation of revenue cycle processes and EMR to ongoing operations management for 75 hospitals across an 11-state territory.• Develop and lead customized trainings meeting unique hospital needs, adapted for CFOs to clerical staff on documentation, billing, coding, and interfacing systems focused on increasing efficiency and data quality.• Direct project execution across technological, operational, and quality aspects as the project lead through successful client implementation and adoption. Operational Leadership• Build custom revenue cycle improvement plans by assessing client needs, identifying gaps and deficiencies, defining project requirements, and creating a corrective action plan, cross-functionally leading multidisciplinary team members. • Ensure regulatory compliance with revenue cycle policy and procedure updates and changes by supporting and facilitating process improvements to the hospital revenue cycle, contributing to favorable financial and operational results.• Manage a revenue cycle team responsible for payment integrity and accounts receivable collections for an average of 15 hospitals.

• Led a team of 40 revenue cycle staff members on reporting optimization across 4 different practice management systems (Nextgen, Meditech, Centricity & GEMMS) reducing outstanding A/R by 30%.• Led and performed technical training for ICD-10 coding requirements during the ICD-9 to ICD-10 transition. Performed coding services for various departments including podiatry, women’s health, and urgent care.• Managed coding, charge entry, electronic billing, insurance, and patient account collections departments for a multi-specialty medical clinic with approximately 130 providers.

• Performed analysis of corporate aging, revenue and days outstanding performance resulting in the creation and implementation of a structured plan reducing A/R days by 34% (143 to 110 days) in 5 months.• Directed all revenue cycle management for a home health, hospice and infusion division of a healthcare system including for all billing and collections procedures and consulting on payer contracts, writing and developing the training. • Led the conversion process from inception to implementation for electronic billing for home health, hospice, and infusion division in partnership with McKesson.

• Led compliance and revenue cycle operations including training team members, maintaining, and negotiating payer contracts, and disseminating contract information, across 17 different Care Center locations.• Directed audit efforts for periodic provider coding audits and audit responses for RAC, CERT and Medadvantage payer audits including closing knowledge gaps from audit results for billing staff and providers. • Managed billing needs for North Puget Sound Center for Sleep Disorders and clinical laboratory with a team of two direct reports.

• Created and managed provider recruitment and onboarding program for clinicians with varying employment statuses.• Managed diverse practice needs including clinical policy and procedure creation, business and marketing strategy development, financial functions, credentialing management, and people operations. • Improved workplace culture and performance of surgery scheduling staff, coder and accounting analyst in collaboration with 11 specialty surgical healthcare providers by delivering team building, the GE Centricity practice management system training

• Drove diverse process improvements for a multi-specialty medical group with 130 providers, building a team of 16 and decreasing A/R days from 58 days to 46 in 8 months. • Managed inbound patient accounts call center including implementing GE Centricity solution and training end users.