Barbara Coffman Email and Phone Number

Providing a wide range of customer service activitiesInterface with patients both internally and externally to ensure that patient and family needs are fully metDeal directly with patients either by telephone or face to face Respond to patient inquiries, handle and resolve patient issuesProvide feedback on the efficiency of customer service process and communicate/coordinate with internal departmentsGate keeper, directing requests and unresolved issues to the designated resourceObtain and evaluate all relevant information to handle service inquiriesEvaluate and identify opportunities to process improvements that positively impact patient experience

Retiring after 46 years in the job force

Assisted president and chief officers with personal mattersAided lawyers with legal documents for closing deals for 6 franchiseesResponsible for scheduling president’s private jet for international and domestic travel

Provided high level of support to VP & GMs of Can, Automotive, Light Gauge and Specialties for Novelis North American Operations (NNA)On-boarded Vice Presidents, General Managers and Contractors

Assisted CIO in monitoring 250 Information Technology staff members at corporate and remote locationsAided recruiters and human resource staff with onboarding employees Supervised call center employees in fund raising effort “Making Strides Against Breast Cancer”

Assisted 7 Managing Directors at a global consulting firm consisting of 5,000 employeesOffice Manager for 52 consultants in the Consulting DivisionTracked and submitted hourly consultant fees charged to 20 clients for services provided Prepared orientation packets for new hires

Assisted 7 Managing Directors at a global consulting firm consisting of 5,000 employees Office Manager for 52 consultants in the Consulting Division Tracked and submitted hourly consultant fees charged to 20 clients for services provided Prepared orientation packets for new hires

Tracked potential candidates thru Chequed screening software tool Interviewed experienced collectors as potential candidates referred by recruiting agenciesProcessed applications for Homeland Security 5C clearance (Department of Defense National Security Personnel) to gain access to government student loan terminal for 250 + collectors and employees Condensed 2-week training into 1 week to provide individual attention to eliminate repetitive turnover Developed client modules in Maple software to reinforce compliance issues Trained collectors on collections software and softphonesRetrieved Lexus-Nexus reports for delinquency, incarceration and deceased status of delinquent borrowers Launched technical program to measure compliance for 3 branch offices comprising 415 employeesManned booth at job fairs to recruit candidates for potential collector positions

Delivered support for 2 Senior Vice Presidents, 5 Vice Presidents and 4 Department HeadsOrganized domestic and International travel arrangements for 27 staff members Scrutinized personal/corporate calendars, telephone coverage, correspondence, processed expense reports and observed departmental budgets for senior management Supplied logistics for conferences providing activities for producers generating a minimum of $50M in loans Acquired Hoover Reports to determine the financial stability of companies requesting $150K - $50M in loans Updated Pipeline spreadsheet containing $75M potential office, apartment, retail, and multi-family loansBilling/Account Manager: A/R, A/P invoices, general ledger postings, check receipts, P&L statements Maintained database of 5000+ records for builders, developers, owners and investors Directed emergency disaster evacuation plans for staffWorked with contractors as Project Manager to relocate Division to an alternative office space Liaison for staff concerns in high-paced work environmentEstablished standardized procedure manuals for all business units