• Installing and configuring the application as per project requirement• Installation and configuration and Troubleshooting of various application of Aon Hewitt \ Alight Solutions• Providing Desktop support on Peregrine Ticking system and Network support for more than 6000+users, managing several critical systems, and monitoring of PC Desktop system via Remote Assistance• Update system as soon as new version of OS and application software comes out• Working on Service now Ticketing Tool for resolving various issues within SLA• Installation, Configuration and troubleshooting the issue for VPN Users• Configuring & Troubleshooting M.S Outlook 2007, 2010, 2013, Office 365• Installation &update of Antivirus MacAfee• Attending application & software related calls over Remote Desktop• Mapping of share drives and configuring printers• Installation, configuration and troubleshooting of Local and Network printers• Troubleshoot hardware and software related issues of Laptops and Desktops• Managing Assets and their records.• Troubleshoot AD, DHCP, DNS and managing infrastructure built on window server 2008 /2012R2 and 2016/2019.• Troubleshoot hardware and software related issues of Laptops and Desktops• Implementation of projects as per client's requirements within the specified time period & giving support for the existing projects• Updating shift Handover\Takeover over on daily basis• Account unlock, Password reset enabling and remove Host Name from Active Directory • Managing the inventory of all system and workstation• Knowledge of BMC Remedy Ticketing Tool \ Service now \ CRM tool