Brad Hendrex Email & Phone Number

Conroe, TX, US

The Woodlands, Texas, United States

• Manage international and domestic customer orders, ensuring timely fulfillment and exceeding customer expectations.
• Prepare comprehensive shipping documentation, streamlining logistics processes for efficient product delivery.
• Coordinate transportation logistics to optimize delivery schedules and minimize costs.
• Collaborate cross-functionally with operations, sales, and accounting teams to enhance customer satisfaction and address concerns promptly.
• Facilitate seamless communication with the supply chain team to ensure product availability and mitigate supply-related issues.
• Implement and monitor coding for sales-related freight bills, optimizing financial processes for accuracy and efficiency.

Conroe, Texas, United States

• Serve as the primary point of contact for customer order entry, focusing on order accuracy and upselling opportunities.
• Monitor and update B2B orders for Walmart's Houston market, including Walmart stores, Sam's Club, and Distribution Centers.
• Coordinate interdepartmental communication to ensure timely delivery updates.
• Manage customer relationships by promptly addressing issues related to delivery or product quality.

Houston, Texas, United States

• Guided borrowers through the loan process, providing support from initial submission to underwriting approval and loan closing.
• Obtained verifications of employment, social security numbers, and tax returns for borrowers, ensuring accuracy and compliance.
• Calculated income by meticulously reviewing paystubs, tax returns, and employment verifications.
• Cultivated and maintained trusting relationships with borrowers, Loan Officers, and Underwriters, ensuring exceptional customer service and timely loan closings.
• Consistently processed and closed 8-12 loans monthly, demonstrating a commitment to efficiency and quality service.

Houston, Texas

• Efficiently scheduled and tracked closing and lock dates, ensuring timely completion of loan transactions.
• Diligently reviewed loan approvals and promptly addressed all underwriting and closing conditions to expedite the process.
• Prepared and submitted files to the Closing Department upon issuance of Clear to Close (CTC).
• Specialized in FHA Streamline and VA IRRL Refinances, optimizing processes for streamlined operations.
• Consistently processed and closed 25-30 loans per month, maintaining a high level of productivity and accuracy.

Houston, Texas Area

• Ensured loan compliance by promptly redisclosing loan estimates as necessary.
• Managed scheduling and tracking of closing and lock dates to maintain timeline adherence.
• Reviewed loan approvals meticulously, addressing all underwriting and closing conditions promptly.
• Coordinated with the CD desk for Closing Disclosure preparation and distribution.
• Prepared and submitted files to the Closing Department upon issuance of Clear to Close (CTC).
• Consistently processed and closed 15-20 loans monthly with a focus on accuracy and efficiency.

Houston, Texas Area

• Reviewed and obtained loan documents from car dealerships, ensuring compliance and accuracy.
• Collaborated closely with the credit team to swiftly clear stipulations, expediting the funding process.
• Obtained Verifications of Employment for borrowers to verify financial stability.
• Managed a high-volume pipeline of 20-25 new loans daily, maintaining efficiency and accuracy throughout the process.

Houston, Texas, United States

• Acquired expertise in Fannie Mae and Freddie Mac regulations and rules, ensuring compliance and adherence to industry standards.
• Collaborated closely with Title companies to gather closing figures and information, ensuring the production of accurate and compliant Closing Disclosures
• Meticulously reviewed title commitments, hazard, and flood insurance policies for accuracy, verifying the correctness of sellers, borrowers, and lenders' information.
• Generated comprehensive loan documentation, ensuring completeness and accuracy in all paperwork.
• Demonstrated proficiency in managing a consistent pipeline of 10-15 loans each week, showcasing organizational skills and efficiency in loan processing.

Katy, Texas, United States

• Provided expert consultation to clients on banking securities, ensuring their financial needs were met efficiently.
• Collaborated effectively within a team environment to surpass targets and deliver exceptional service to Credit Union members.
• Demonstrated swift responsiveness by promptly addressing inquiries via telephone, email, fax, and live chat.
• Calculated and communicated pay-offs to dealerships and members accurately, facilitating seamless transactions.
• Delivered high-quality service by assisting members with 10-15 calls per hour, maintaining satisfaction and loyalty.
• Managed customer requests efficiently, including processing additional checks, change of address, and statement reissues, ensuring smooth operations and client satisfaction.

Houston, Texas, United States

• Identified Sales Opportunities: Researched and identified potential accounts, solicited new business, and provided technical information, resulting in a 15% increase in new accounts.
• Efficient Account Management: Closed new accounts by promptly responding to inquiries via telephone, fax, and email, ensuring accurate information entry and verification, and facilitating seamless order fulfillment.
• Proactive Customer Service: Managed order fulfillment by coordinating with fulfillment teams, communicating delivery timelines, addressing stock-outs, and suggesting alternative or complementary products, enhancing.
• Continuous Learning: Updated product knowledge through studying new product descriptions and participating in educational opportunities, ensuring up-to-date expertise in the industry.
• Goal Achievement: Contributed to department and organizational goals by taking ownership of tasks, exploring opportunities to add value, and consistently exceeding monthly sales targets by 20%.
• Strategic Inventory Management: Developed and implemented inventory management strategies to optimize stock levels, reducing excess inventory by 25% and improving inventory turnover.